System Administrator - Customer Support Platform
First seen by Alion on Sep 15, 2026.
Job Description :
We are seeking a skilled Systems Administrator in Chennai having 8+ years of experience.
About Us :
CodeVyasa is a mid-sized product engineering company that works with top-tier product and solutions organizations such as McKinsey, Walmart, RazorPay, Swiggy, and others.
We are a team of 550+ engineers, driving innovation across Product & Data Engineering, focusing on Agentic AI, RPA, Full Stack, and GenAI-based solutions.
Must-Have Skills :
- 8+ years of experience in IT / Business Systems.
- 5+ years of hands-on experience with Customer Support Platforms.
- Hands-on experience with at least one of: Freshdesk, Zendesk, Salesforce Service Cloud, or ServiceNow.
- Strong understanding of Customer Support processes, including: Ticketing, SLA management, Ticket routing, Queues, and Omnichannel support.
- Strong experience with REST APIs, Webhooks, Middleware and system integrations.
- Experience with Workflow Automation and Low-code platforms.
- Ability to translate business requirements into scalable support-system solutions.
Key Responsibilities :
- Design, configure and enhance customer support platforms based on business requirements.
- Manage and optimize ticketing, routing, queues, SLA and omnichannel workflows.
- Develop and maintain integrations between customer support platforms and other enterprise applications using REST APIs, Webhooks and Middleware.
- Automate repetitive support processes using workflow automation and low-code capabilities.
- Gather requirements from business and customer support stakeholders and translate them into functional solutions.
- Analyze existing workflows and identify opportunities for process improvement and automation.
- Support platform configuration, testing, deployment and ongoing enhancements.
- Troubleshoot integration and workflow-related issues and coordinate with technical teams where required.
- Maintain system documentation, process flows and integration specifications.
- Ensure solutions align with business needs, scalability, security and operational requirements.
Why Join CodeVyasa ?
- Work on innovative, high-impact projects with leading global clients.
- Exposure to modern technologies, scalable systems, and cloud-native architectures.
- Continuous learning and upskilling opportunities through internal and external programs.
- Supportive and collaborative work culture with flexible policies.
- Competitive salary and comprehensive benefits package.
- Free healthcare coverage for employees and dependents.
Skills
Salesforce Service Cloud, ServiceNow, RESTful, System Integration, Middleware, Zendesk System, Freshdesk CRM, Customer Experience Management, Technical Support, IT Operations, System Administration