Professional Services Team Lead

Professional Services Team Lead

Engagement Type: Contractor - (2-Month Project)

About CodeRoad

CodeRoad is a technology execution partner trusted by companies across North America since 2002. We work alongside our clients to engineer, modernize, and scale the technology that powers their businesses, combining deep technical expertise, specialized teams, and shared accountability for outcomes. Our capabilities span product engineering, platform engineering, legacy modernization, and AI engineering.

Our engineers, designers, delivery leaders, and technology specialists collaborate through Velocity Studios: specialized teams developed within CodeRoad to deliver complex technology initiatives. Being assigned to a project means you become part of a collaborative environment where you can strengthen your expertise, take ownership of meaningful work, and grow alongside experienced professionals.

Why Build Your Career at CodeRoad?

• High-Velocity Work & Client Exposure: We work close to the technology, teams and roadmaps that move real outcomes. Direct engagement with U.S. client teams and roadmaps.
• Career Continuity & Long-Term Opportunity: Your career here can outlast any single project. Continuous multi-project pipeline; long-tenure CodeRoaders.
• Engineering Autonomy & Technical Mastery: We invest in the skills that shape what's next. Agentic AI tools and training, Coursera Enterprise, Studio practice labs, L1-L7 Career Framework.
• High-Trust Employee Experience: You grow in an environment built on trust, transparency and recognition. High-touch onboarding, transparent leadership communication, community recognition, psychological safety.

Key Responsibilities

• Lead & Mentor Professional Services Engineers: Provide day-to-day technical leadership, mentorship, and guidance, fostering continuous improvement, technical excellence, accountability, and delivery autonomy across the team.
• Oversee VinSolutions Package Management & Migration: Lead the review of existing client packages, identification of equivalent offerings within updated product structures, and execution of package transitions while ensuring service continuity and configuration accuracy.
• Drive End-to-End Client Implementations: Oversee and support new client deployments, account configurations, platform setups, and website launches based on tailored business requirements and item-chain management specifications.
• Ensure Technical Quality & Delivery Excellence: Establish and maintain quality standards for package migrations, platform configurations, and client deployments. Oversee validation processes, troubleshoot complex issues, and serve as the primary escalation point for critical technical challenges.
• Optimize Platform & Operational Workflows: Oversee operational processes leveraging Salesforce (SFX), data mapping tools, and specialized automotive utilities to improve efficiency, consistency, and implementation accuracy.
• Bridge Client & Technical Stakeholders: Lead technical communications with North American clients and internal stakeholders, translating business requirements into actionable implementation plans and configuration roadmaps.
• Drive Documentation & Knowledge Sharing: Ensure the development and maintenance of technical specifications, deployment workflows, package migration procedures, integration documentation, and onboarding guides to promote consistency and knowledge transfer.

What You Bring

• Proven Professional & Leadership Experience: 3+ years of hands-on experience in professional services, client-facing software implementation, technical application support, or systems configuration, complemented by at least 1 year of team leadership, mentoring, or technical supervision experience.
• CRM & Operational Tooling Expertise: Practical experience with Salesforce (SFX), advanced data handling and spreadsheet tools, data mapping processes, and specialized operational utilities. Experience with automotive dealership software is a strong plus.
• Web Architecture & Systems Foundation: Solid understanding of web technologies (HTML, CSS, JavaScript), relational databases (SQL/MySQL), internet protocols (HTTP/HTTPS, REST, FTP, DNS), server infrastructure, and deployment configurations. Hands-on QA and some experience developing automations is a plus..
• Technical Ownership & Problem-Solving: Ability to manage complex implementations, prioritize competing workloads, identify operational risks, and make sound technical decisions while maintaining accountability for team deliverables.
• Agile Delivery Mindset: Familiarity with Agile/Scrum methodologies, ticketing workflows (e.g., Jira), and collaborative engineering processes.
• Advanced English Communication (C1): Excellent verbal and written English communication skills, with the confidence to lead technical discussions, manage escalations, and coordinate directly with North American clients and engineering teams across US East/West Coast time zones.
• Coaching & Continuous Improvement: Ability to develop team capabilities through constructive feedback, knowledge sharing, structured problem-solving, and a coaching-oriented leadership approach.

What You’ll Love

• USA Contractor / 100% Remote
• Competitive Pay (USD)
• Holidays Off & Paid Time Off
• Health insurance assistance program
• Opportunity to work with high-growth US-based companies and cutting-edge tech stacks.

Ready to Build What Actually Ships?

Explore opportunities and submit your application today!