Customer Service Associate (US Shift)
About Codingal
Codingal (www.codingal.com) is a global leader in online AI and coding education for kids and teens (Grades 1-12), on a mission to help every child fall in love with AI & coding. We offer live, interactive classes, in 1:1 and small-group formats, led by rigorously vetted instructors with Computer Science backgrounds (around 90% of them women).
Our STEM.org-accredited, AI-first curriculum is aligned with the K-12 Computer Science Framework and personalized to each student, who learns by building real apps, games, and websites with tools like Scratch, Python, Roblox, JavaScript, Java, and AI/ML frameworks, and we've expanded beyond coding into Math and Public Speaking & Communication.
Founded in 2020 by IIT alumni and Google and Amazon veterans, and backed by Y Combinator, Codingal is trusted by over 1 million registered students across 135 countries and 2,000+ cities, having delivered 75.8M minutes of live learning in 2025, and ranked in the top 3 after-school programs on Trustpilot by hundreds of real parents.
We are looking for a Customer Service Associate (US Shift) to join the passionate Codingal team.
Key responsibilities:
- Provide an exceptional experience to the customers.
- Provide technical support to Parents and Teachers.
- Provide chat, Email, and call support to our customers.
- Handle escalation tickets.
- Schedule, reschedule, and manage student classes.
- Be a relationship expert and ensure customer retention and satisfaction.
Required skills:
- Fluent in English communication skills
- Available to work from the Office.
Perks:
- Free Lunch & Dinner
- Exposure to a fast-paced Ed-Tech startup.
- Health Insurance
Education: Bachelor’s degree
Please note that this is an in-person role, with no remote option available.
You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.
Apply now!