Support Engineer

Codoc • French: C1 • Python • JavaScript • SQL • 7 days ago
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Salary
≈ $40k – $79k per year (Estimated)
Location
Hybrid (Paris, France)
Seniority
Senior · 5+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 6, 2026.

Overview
Company
Impact
Profile match

Codoc

Codoc is a French health data company that builds and operates the health data warehouse platforms of several French hospitals, with a data mining and analysis application and a transparency platform. It aims to widen the use of health data for research and care and hires data and machine learning engineers, clinical data analysts and support engineers. The company is headquartered in Marseille, France.
codoc.co • HQ: Marseille, France • Health Data & Interoperability • Medical AI • Est. 2017
Tech stack of Codoc

Rejoins codoc, une entreprise innovante qui développe des solutions pour démocratiser l'utilisation des données médicales. En tant que Support Engineer, tu seras responsable de l'organisation et de la gestion du support client, de la réception du ticket à sa résolution. Tu travailleras en étroite collaboration avec les équipes Ops et apporteras des solutions de contournement aux clients en attendant une résolution définitive.

Missions

  • Organiser et piloter le support client de bout en bout, de la réception du ticket à sa résolution ou son dispatch vers la bonne personne.
  • Traiter et résoudre directement les tickets support (niveau 1/2) quand c’est possible, et suivre les SLA.
  • Analyser les causes récurrentes de tickets pour identifier des axes d'amélioration produit et construire une base de connaissances.

Profil recherché

* Profil d'ingénieur avec 3 à 5 ans d'expérience en support technique N1/N2 en environnement SaaS/data, idéalement dans la santé

* SQL (PostgreSQL, Oracle) : requêtes de lecture/écriture pour investiguer une anomalie de données, comprendre un schéma, diagnostiquer une lenteur

* Linux et conteneurs : navigation en ligne de commande, lecture de logs, Docker pour investiguer un incident

* Fonctionnement API REST : codes de statut, appels via Postman/curl, lecture de payloads JSON

* Diagnostic de code (Python/JavaScript), frameworks Django/Vue.js, pour comprendre un traceback ou localiser l'origine d'un bug

* Appétence pour la pédagogie et la transmission (mentorat, documentation)

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