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Desktop Support Engineer

Astreya • IT Infrastructure & Networking Services • IT Help Desk & Service Desk • 2 hours ago
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Salary
≈ $24k – $44k per year (Estimated)
Location
Remote (France)
Seniority
Middle · 4+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 13, 2026. Astreya scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Astreya

Astreya is an IT services company that provides managed IT operations for large technology companies, including service desk and onboarding support, workplace and audio-visual services, data center and network operations and hardware return logistics. Founded in 2001 in Silicon Valley, it reports more than 2,200 IT professionals working in 33 countries, with large delivery teams in India, Singapore and the United States. The company is headquartered in San Jose, California, United States.
astreya.com • HQ: San Jose, United States • IT Infrastructure & Networking Services • IT Help Desk & Service Desk • 1001-5000 employees • Est. 2001
Tech stack of Astreya

We are seeking a Desktop Support engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Monitor ticket queues and assign tickets through ITSM tools;
  • Perform incident management, RCA for major incidents, and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles.
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
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