OT/IT Support Engineer

Join the power movement as a OT/IT Support Engineer

We are looking for a versatile, hands-on OT/IT Support Engineer to join our team at our Milpitas site. This is a blended hands-on role, split between managing shop-floor OT infrastructure and providing direct end-user desktop assistance. You will serve as the primary on-site technical point of contact, ensuring our engineers, technicians, and operations teams have reliable, high-performing workstation technology, while also maintaining and scaling the physical network and compute infrastructure that powers our testing and manufacturing operations (Operational Technology / OT).

If you thrive in high-tempo environments where no two days are the same, equally comfortable running cables, configuring network switches on the shop floor, fixing a user's workstation issue or creating a monitor to track network utilization, this is the role for you.

What you'll do:

• OT & Industrial Infrastructure Maintenance: Deploy, monitor, and maintain local site server cabinets, industrial network switches, patch panels, cabling, power equipment (UPSs), and edge compute nodes supporting test rigs and manufacturing lines
• Network & Systems Setup: Perform physical installation and basic configuration of networking gear (switches, access points, edge firewalls) in coordination with central Network and IT Security teams
• On-Site Deskside Support: Provide white-glove hardware and software troubleshooting for local staff, including onboarding, endpoint deployment (Windows, Mac, Linux), workstation peripheral setup, and rapid incident resolution
• Site Tech Asset Management: Maintain accurate asset tracking, hardware inventory, rack elevations, and lifecycle management for all IT/OT endpoints and spare hardware at the Milpitas facility
• AV & Conference Room Support: Ensure conference rooms, display systems, and audio/video equipment are operational and updated
• Cross-Functional Collaboration: Partner with manufacturing engineers, control systems teams, and corporate IT to safely integrate operational technology (OT) networks with core enterprise systems
• Process & Documentation: Create clear end-user documentation, standard operating procedures (SOPs), and site network layout diagrams.
• A hybrid problem solver who enjoys interacting with users face-to-face while staying deeply connected to core OT/IT infrastructure.
• Self-starters who take ownership of a physical site, maintaining high standards for organized cabling, hardware staging, and overall technical workspace presentation.
• Strong communicators capable of explaining complex technical topics clearly to both non-technical staff and high-level engineering teams.

What we’re looking for:

• Experience: 3-5+ years in a hands-on technical support, IT systems administration, or site infrastructure engineer role
• OS Support: Deep familiarity with supporting and troubleshooting Windows, macOS, and basic Linux (Ubuntu/RedHat) environments. Kubernetes experience is a plus
• Infrastructure & Cabling: Demonstrated hands-on experience racking/stacking servers, patch panel punching, cat6 ethernet cabling, clean cable management, and hardware troubleshooting
• Infrastructure as Code: Familiarity with Terraform, Ansible and using those patterns to scale out repeatable systems
• Networking Fundamentals: Strong working knowledge of TCP/IP, VLANs, subnetting, DHCP, DNS, and basic CLI network switch configuration (Cisco, Ubiquiti, Juniper, or similar)
• Identity & Endpoint Management: Experience with Active Directory, Okta, and modern endpoint management tools
• Physical Presence & On-Site Capability: Ability to work 100% on-site in Milpitas, CA

Must-have Requirements:

• Ability to lift up to 50 lbs occasionally
• Perform activities such as stooping, climbing, standing, sitting for extended periods of time
• Willingness to travel or work required nights/weekends/on-call occasionally
• Dedication to safety to mitigate industrial hazards that may include heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics