Customer Service Representative

Location: Dallas, TX (Onsite)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST

Pay Rate: $17.00/hour on W2 + Benefits

Job Description

We are seeking a professional and customer-focused Customer Service Representative to join our team in Dallas, TX. This is a fully onsite position responsible for providing exceptional support to clients and tax offices through email, phone calls, and ticketing systems.

Key Responsibilities

• Respond to and manage client and tax office inquiries via phone, email, and support tickets.
• Provide timely and accurate information while ensuring a high level of customer satisfaction.
• Assist customers with requests, issue resolution, and general account support.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to resolve customer concerns and complete requests.
• Follow established processes and service-level expectations.
• Perform additional administrative and customer support duties as assigned.

Required Qualifications

• High School Diploma or GED required.
• Previous customer service, call center, or administrative support experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency with Microsoft Office and basic computer applications.
• Professional demeanor and strong problem-solving abilities.