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RMA Specialist
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Location
In office (Shenzhen)
Seniority
Junior · 1+ year exp
Visa
Sponsors visas in United States, Ireland; no register of this country names it
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Cognex scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Cognex is a Natick, Massachusetts-based maker of machine vision systems, vision software, sensors and industrial barcode readers used in manufacturing automation and logistics. Founded in 1981 and listed on Nasdaq, it serves manufacturers worldwide with applications such as defect detection, assembly robot guidance and part tracking, through offices across the Americas, Europe and Asia and a network of integration and distribution partners. It hires territory and account sales engineers, applications and software engineers, production technicians and engineers, SAP, finance, tax and supply chain specialists in Natick, Cork, Budapest, Noida and Bac Ninh.
Job Description
Essential Functions:
- Fulfill RMA, Sales Loaner, and TIBI order requests as assigned by the Supervisor, RMA
- Receive returned RMA, Sales Loaner, credits, and TIBI orders by Supervisor RMA,
- Support ongoing continuous improvement activities within the Service and Repair department
- Manage and expedite sensitive RMA requests from the Quality team
- Maintain product services inventory (finished goods, end of life inventory, sales loaner inventory) and participate in inventory cycle counts and reconciliation
- Actively participate in ongoing RMA projects
Knowledge Skills & Abilities:
- Ability to perform basic tasks in relation to RMA process flows with guidance from senior team members
- Ability to collect data as required for RMA analytics
- Understanding of Lean concepts and tools to support continuous improvement initiatives
- Ability to perform in a fast-paced, rapidly changing, goal-oriented, and time-sensitive environment
- Strong organizational skills with the ability to manage task priorities and deadlines effectively.
- Strong written and verbal communication skills
- Proactively handle email communications
- Self-motivated with the initiative to identify and address needs independently
Minimum Education and Experience
- A bachelor’s degree in business or supply chain management is strongly preferred.
- 1-2 years of experience
- Proficiency in MS Office
Additional Job Description
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