Adaptive Experience Designer

Job Summary

This hybrid Adaptive Experience Designer role focuses on creating integrated digital experiences for healthcare products that are informed by data from SQL based analytics and facets platform insights enabling payers and stakeholders to navigate complex information easily while improving member outcomes and operational efficiency within a collaborative day shift environment for a global organization.

Responsibilities

• Design adaptive digital journeys for healthcare product users that respond to data driven insights from SQL and facets systems to improve member engagement and payer outcomes.
• Collaborate with product owners and business analysts to translate healthcare product strategies into clear interaction flows and experience blueprints that support measurable business goals.
• Analyze complex payer and member data sets using SQL to uncover patterns in behavior and service utilization that inform experience design decisions and prioritization.
• Map end to end customer and internal user journeys across healthcare products to identify friction points and redesign workflows that simplify tasks and reduce operational effort.
• Create detailed experience specifications and documentation that guide engineering and configuration teams working with facets platforms and related technologies.
• Partner closely with hybrid cross functional teams during day shift to refine design hypotheses through iterative experimentation and feedback cycles.
• Conduct structured discovery with healthcare operations teams to understand eligibility claims care management and other payer processes that affect user experience.
• Develop adaptive content and interface strategies that tailor information presentation based on user context permission and historical interactions drawn from system data.
• Support continuous improvement of existing healthcare digital experiences by defining metrics dashboards and SQL queries that monitor adoption satisfaction and error trends.
• Align all experience design activities with organizational commitments to accessible equitable healthcare services and transparent information for members and caregivers.
• Document future state experience scenarios that demonstrate how redesigned interactions can reduce call volume lower rework and increase member self service across channels.
• Coordinate with compliance and privacy partners to ensure that experience solutions using payer and facets data respect regulatory requirements and safeguard sensitive information.
• Present synthesized insights and recommendations to stakeholders in a concise actionable format that enables informed decisions about investment in experience enhancements.

Qualifications

• Demonstrate five to seven years of hands on experience in experience design or product design roles with a strong focus on data informed decision making for complex domains.
• Apply advanced SQL expertise to create queries reports and views that serve as foundational inputs for experience mapping and hypothesis testing.
• Utilize practical facets platform knowledge to understand configuration constraints and opportunities that influence feasible interaction and workflow designs.
• Bring deep familiarity with healthcare products including benefits enrollment claims and care programs to design experiences that reflect real operational scenarios.
• Leverage exposure to payer domain concepts such as member enrollment provider networks and utilization management to add contextual relevance to every design recommendation.
• Operate effectively in a hybrid work model demonstrating strong collaboration skills across onsite and remote teams while consistently supporting day shift activities.
• Communicate complex data and design concepts clearly to technical and nontechnical stakeholders to build shared understanding and drive adoption of proposed experiences.