GIS TOOLS TECHNICAL LEAD

Role Objective

The position involves leading the creation and maintenance of systems and processes aimed at ensuring data excellence and supporting the operations of flagship Geo offerings, with a focus on the main mapping product. Serving as a key technical consultant (technical lead) and strategic liaison, the Tools Technical Lead oversees the transition of tools to production while shaping the development roadmap for operational workflows.

Role & Responsibilities

• Lead analysis and resolution of tools and/or software problems: Spearhead the diagnosis and resolution of highly complex, cross-functional problems discovered in tools/products.
• Be the main technical expert: Advise Geo teams, managers and the client, removing technical hurdles and solving major user problems.
• Work with engineering teams: Help define how to report and track bugs, ensuring critical issues are fixed quickly and communicated clearly to leadership.
• Manage tool updates: Plan and coordinate when new tools and updates are released, while checking for potential risks.
• Lead testing: Create and manage testing plans for new features and fixes to make sure they are ready for global use.
• Write code: Regularly write high-quality code for tools and set standards for how others should code.
• Build new tools: Design and launch new tools and dashboards that help teams work more efficiently.
• Implement AI solutions: Strategically deploy and integrate AI-based solutions to enhance existing tools and drive new operational efficiencies.
• Solve global tech issues: Provide technical solutions for complex software problems on Linux and Windows systems.
• Manage advanced support: Create and run the process for handling technical bugs and performance issues, making sure to find and fix the root causes.
• Manage advanced support: Create and run the process for handling technical bugs and performance issues, making sure to find and fix the root causes.
• Implementing FME based solutions.
• Managing ESRI Enterprise.

Experience / Skills

• 7-8 years’ experience in a similar domain, specifically working with large-scale geographic data products and serving as a technical leader.
• Understanding prompt engineering, Cloud/CLI, proven record of implementing AI solutions.
• Working knowledge of modern AI capabilities (e.g., LLM APIs, retrieval-augmented generation) to identify automation opportunities and evaluate product feature feasibility.
• Experience in implementing FME based solutions.
• Experience in managing ESRI Enterprise.
• Advanced GIS experience, including spatial analysis and data pipeline integration (ArcGIS Desktop/Server preferred).
• Intermediate to Advanced proficiency in Python
• Intermediate to Advanced proficiency in Sql
• JavaScript and/or other relevant front-end/tooling languages is required
• At least a bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Exceptional technological savviness and a proven ability to master and integrate new complex technologies rapidly.
• Superior interpersonal and communication skills, with a proven ability to influence technical and non-technical stakeholders up to the executive level.
• Proven ability to thrive in a rapidly-changing, ambiguous, and high-pressure environment, providing expert guidance and technical leadership to peers during production challenges, transitions, and tool deployments.
• Expert-level, structured problem-solving skills, capable of tackling ill-defined technical challenges, paired with meticulous attention to detail in technical design and execution.
• Demonstrated ability to drive initiatives independently (self-starter), serving as a proactive technical leader who mentors others and champions a culture of continuous learning and creative, scalable problem solving.
• Experience with technical platforms such as Github and machine learning platforms like Vertex AI.