Onsite Support Services Engineer

Onsite Support Services Engineer

Switzerland | Onsite in Spreitenbach AG

Join a global IT team supporting a world-leading manufacturer in HVAC, refrigeration, fire and security solutions.

As the Onsite Support Services Engineer, you'll be the primary onsite IT contact, ensuring the smooth operation of end-user computing, infrastructure, manufacturing technology, collaboration tools, and operational technology (OT) environments.

What You'll Do

• Provide onsite IT and OT support across manufacturing and office environments
• Troubleshoot hardware, software, networking, printers, scanners, and shop-floor devices
• Manage employee onboarding and offboarding
• Support Microsoft Teams, Teams Rooms, telephony, and mobile services
• Execute IMAC activities (Install, Move, Add, Change)
• Maintain asset inventory and CMDB records
• Support LAN, Wi-Fi, server room, and data center operations
• Manage Azure AD administration and user support
• Coordinate with vendors, carriers, and third-party providers
• Ensure compliance with security, safety, and ITIL processes

What We're Looking For

• Native German speaker, ideally native Swiss German speaker (C1 level is not enough, only native level is accepted for this role)
• English C1 level
• Italian & French is a plus for direct verbal communication with employees in French speaking and Italian part of Switzerland
• Bachelor's degree or equivalent experience
• 6-9 years' experience in Onsite Support, Field Services, or Infrastructure Support
• Strong troubleshooting skills across desktop, network, and infrastructure technologies
• Experience with Active Directory / Azure AD
• Knowledge of ITIL processes and asset management
• Experience with ServiceNow or similar ITSM tools
• Strong communication and stakeholder management skills
• Driver’s license and own car as travel will be required to from Spreitenbach AG: Lyssach BE, Taverne TI, Estavayer-le-lac FR, St. Gallen SG

Nice to Have

• Manufacturing IT experience
• Cisco Meraki
• AWS
• ServiceNow
• Barcode scanners, industrial printers, and shop-floor technologies

Benefits

• 25 days paid vacation per year
• Health Insurance Allowance
• Annual Performance Bonus to reward your impact
• A collaborative, international work culture with opportunities for continuous learning and growth