Senior Technical Consultant

We are hiring ServiceNow Technical Consultants and Developers across all experience levels - from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands-on expertise.

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

· ITSM - IT Service Management

· ITAM - IT Asset Management

· ITOM - IT Operations Management

· CMDB - Configuration Management

· HRSD - HR Service Delivery

· CSM - Customer Service Management

· FSM - Field Service Management

· SPM - Strategic Portfolio Management

· GRC / IRM - Governance, Risk & Compliance

· SecOps - Security Operations

· App Engine - Custom Development

· Now Assist / Agentic AI

Requirements

• Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)
• Proficiency in JavaScript - Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (IntegrationHub preferred from Consultant level)
• Solid understanding of the SDLC and Agile/Scrum delivery methodologies
• Strong analytical skills and ability to translate requirements into platform solutions
• Good communication skills - able to engage with technical teams and non-technical stakeholders
• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA - Required
• ServiceNow CIS in primary module - Required
• ServiceNow CAD - Required from Senior TC level
• ITIL Foundation - Preferred at all levels
• Additional CIS certifications - Advantageous at Senior/Lead level

Education

Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.