IT Delivery Manager

IT Delivery Manager

The Role

UST is searching for a highly experienced IT Delivery Manager to lead and manage delivery for a telecom customer engagement.

What You’ll Do

·Delivery & Execution

oOwn and drive end-to-end delivery of multiple projects/programs within the telecom portfolio

oEnsure high-quality delivery, adherence to timelines, and SLA commitments

·Team Management & Coordination

oManage and lead an onshore team of 20-40 members

oCoordinate effectively with offshore delivery teams

··Customer & Stakeholder Management

oAct as a primary interface with customer leadership (Director level and below)

oAddress and proactively manage customer escalations

oBuild strong relationships and ensure customer satisfaction and confidence

·Financial & Operational Governance

oOwn financial performance of the portfolio (revenue, margin, cost optimization)

oEnsure timely and accurate invoicing

·Account Growth & Transformation

oIdentify and drive new opportunities through account mining

oSupport creation and submission of proposals, SOWs, and solution offerings

··Reporting & Governance

oPrepare and present Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR)

oProvide insights on delivery performance, risks, financials, and growth opportunities

·Senior IT Delivery Manager responsible for telecom account delivery, customer engagement, team management, financial governance, and driving growth through account mining and transformation initiatives.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

··Experience: 12-18 years

·Strong experience in IT delivery management within telecom domain

·Proven track record of managing mid-to-large size teams (20-40+)

·Experience working in onsite-offshore delivery models

·Strong understanding of data/engineering projects, delivery metrics, and quality models

··Hands-on experience with financial management, invoicing, and margin control

··Ability to manage customer escalations and complex stakeholder environments

·Experience in proposal creation and account mining initiatives

·Excellent communication and leadership skills

·Experience in telecom environments

·Exposure to AI tools, automation frameworks, and modern engineering practices

··Strong understanding of Agile/Scrum delivery models

·Certification in PMP / Agile / Scrum (preferred)

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Atlanta, Georgia

Compensation Range: $118,000-$177,000

Who We Are

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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