Software Licensing Analyst

Cognizant is seeking a Software Licensing and Billing Engineer to manage day-to-day enterprise software licensing requests, licence assignments, software entitlement validation and associated ServiceNow workflows. The role requires evaluating requests against business justification, user role, licence availability and product-specific approval processes before approving, rejecting, fulfilling or routing the request to the appropriate team.

Key Responsibilities

• Manage the Global Tech Software and Licensing ServiceNow queue and process software/licence requests.
• Review requests based on the requested product, business justification, requester profile, previous usage, available entitlement and applicable workflow.
• Approve or reject licence requests based on documented licensing and eligibility requirements.
• Validate existing entitlements before assigning additional licences.
• Assign available licences through the appropriate licensing portal and maintain day-to-day portal administration.
• Monitor licence pools and optimise consumption of available entitlements before additional licences are purchased.
• Review licence usage and identify opportunities to optimise licence allocation.
• Export and review user/licence information for auditing and licence validation activities.
• Follow product-specific approval and fulfilment workflows rather than treating all software requests the same way.
• Route requests requiring specialist approval to the appropriate Governance, application administration, Software Deployment or Service Desk teams.
• Ensure sufficient business justification and supporting information are captured for audit purposes.
• Document ticket actions, approval rationale and fulfilment information in ServiceNow.
• Maintain product-specific entitlement and approval guidance within operational documentation/playbooks.

Qualifications:

The successful candidate will have 5 plus years of experience with the following skills:

• Software Licensing Administration
• Licence Assignment and Entitlement Management
• Software Licence Optimisation
• ServiceNow Request Management
• Software Licensing Portals
• Licence Usage and Availability Validation
• Software Request Approval/Denial
• Business Justification Validation
• Licence Auditing
• Software Governance and Approval Workflows
• Operational Documentation

The salary range for this role is between $79,000 and $90,000 depending on the skills and qualifications of the candidate. Applications will be accepted till 11/11/2026.