Business Analyst (Fitness Operations)

Company Background

Our client is a fast-growing high-value, low-price fitness operator focused on making fitness more accessible, inclusive, and engaging. Founded in 2014 and headquartered in Greenwood Village, Colorado, the company operates 70+ locations across the U.S. and continues to expand. Its HVLP 3.0 model follows a “mall of fitness” approach, offering members a wide range of fitness, wellness, and recovery options in one place. Recognized as a Great Place to Work for four consecutive years, our client continues to invest in growth, innovation, and operational excellence.

Project Description

Our company has been engaged to lead a new Member Management System initiative, beginning with a structured discovery phase and transitioning into subsequent phases of the project. The discovery phase is focused on assessing the existing platform, understanding operational needs, and defining a practical MVP scope for the future solution, ensuring the final recommendation is grounded in real business operations.

Technologies

• Claude AI
• AWS
• React

What You'll Do

• Conduct structured stakeholder interviews with client stakeholders, operations staff, club managers, power users, and subject matter experts to understand current workflows, needs, and pain points;
• Coordinate with field research activities to capture on-the-ground club operations, user workflows, and process gaps;
• Analyze existing system functionality and document a module-by-module feature inventory, including MVP, post-MVP, removable, and off-the-shelf functionality;
• Document business rules, workflows, and operational requirements across key business areas, including members, scheduling, billing and subscriptions, personal training, check-in and access control, POS, KidCare, and corporate operations;
• Facilitate MVP scoping discussions, define in-scope and out-of-scope functionality, and help prevent scope creep;
• Map feature dependencies and support definition of the minimum viable feature set for pilot locations;
• Provide business analysis inputs for roadmap planning, operational cost assessment, ROI modeling, delivery approach, and final assessment documentation;
• Participate in regular business-facing meetings and ensure clear communication between stakeholders and delivery teams;

Job Requirements

• 4+ years of experience as a Business Analyst;
• Experience conducting stakeholder interviews and translating operational workflows into structured business documentation;
• Strong ability to document business rules, workflows, requirements, scope decisions, and feature dependencies;
• Experience evaluating software platforms and classifying features by priority, such as MVP, post-MVP, remove, or off-the-shelf;
• Strong workshop facilitation skills, with the ability to drive scoping discussions and support business decision-making;
• Experience supporting roadmap planning, MVP definition, and business / financial modeling inputs;
• Comfortable working with GitHub and Markdown-based documentation;
• Strong communication and presentation skills, with the ability to work directly with business stakeholders and clearly present findings;
• Familiarity with subscription-based membership businesses, fitness operations, or multi-location operations is a plus;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.