Program Manager - Professional Services

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

We're looking for an experienced Program Manager to lead complex, multi-country Professional Services engagements across APJ. Based in Singapore, Hong Kong, or Malaysia and part of a global team, you'll work closely with Sales, Customer Success, Technical Support, Partners, and Consulting to drive delivery outcomes and business results across the region. This client- and partner-facing role leads through influence, expertise, and structured methodology and requires strong commercial and financial acumen with the ability to build trusted relationships with senior stakeholders across a culturally diverse region.

HOW YOU'LL SPEND YOUR TIME HERE

Program & Delivery Leadership

• Lead complex, multi-country, multi-workstream Professional Services programs from initiation through closure across APJ

• Apply a structured, portfolio-level risk management methodology to identify, track, and mitigate risk across concurrent engagements.

• Maintain visibility into program financials and P&L performance for your assigned cluster or region, informing forecasting and resourcing.

• Develop service proposals and change-order scope in response to customer needs, partnering with the Delivery Manager/Director to build the value case.

• Provide delivery and risk input into Statements of Work, Master Services Agreements, and contract scope, in partnership with Delivery leadership, who hold approval authority.

• Represent the program and delivery team at regional customer, partner, and industry events.

Mentoring, Influence & Thought Leadership

• Serve as a sounding board and informal mentor for delivery and consulting colleagues across APJ, and may coordinate the day-to-day activities of team leads or junior program managers.

• Contribute to the Cohesity Professional Services community as a thought leader, publishing reusable IP, delivery standards, and best practices.

• Act as a skilled negotiator, mediating complex or difficult disputes on change control and scope.

Customer & Partner Relationship Management

• Act as a trusted advisor and primary relationship contact on strategic consulting engagements with large and key customers across the region.

• Develop and maintain technical and strategic relationships with customer and partner organizations.

• Support execution of the partner strategy through regular interaction with regional partner managers, helping maintain a strong consulting delivery partner capability across APJ.

Delivery Governance & Cross-Functional Collaboration

• Coordinate across Cohesity functions to manage account needs within the assigned region.

• Ensure engagements are delivered within scope, timeline, and budget, escalating and helping resolve complex issues with the Delivery Manager/Director.

• Drive cross-functional engagement, coordinating virtual teams spanning Sales, Customer Success, Technical Support, and Partners.

• Identify resourcing needs against business requirements and work with Delivery leadership to secure additional or specialist resources.

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Experience developing service proposals, change-order scope, and contract input for complex, multi-workstream engagements.

• Strong industry-related experience with a sales, presales, or technology background.

• Experience managing complex customer escalations and mediating disputes on change control.
• Strong account and relationship management experience, with a proven consultative approach.

• Senior executive engagement capability with demonstrable commercial acumen.

• Ability to turn business issues into technology solutions and build collaborative relationships internally and externally.

• Excellent communication and presentation skills.

• Leadership presence and credibility, with the ability to influence and inspire others.

• Self-confidence that translates well for customers, partners, and colleagues.

• Ability to learn quickly, think on one's feet, and navigate technical issues.
• Bachelor’s degree with 8+ years of related experience in Professional Services, consulting, or technology delivery environment, managing complex, multi-country engagements.

• Working knowledge of program/project management frameworks (e.g., PMI, PMP, PRINCE2, or equivalent) applied to multi-workstream, multi-vendor delivery.

• Fluent in spoken and written English, Mandarin and conversational Japanese and/or Korean to manage with our customers in North Asia.
• 50% domestic and regional travel required.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [email protected] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.