ECommerce Operations Specialist

Position Overview

We are seeking a proactive, data-driven B2B eCommerce Operations Specialist to lead the operational launch and ongoing optimization of our new customer self-service e-commerce portal.

In this role, you will serve as the functional bridge between our ERP product data (Epicor), marketing CMS (Sanity.io), payment gateway integrations, B2B e-commerce platform (TBD), and our eBay storefront. You will own the accuracy of product catalogs, streamline the buyer reorder flow, optimize storefront layout/UX, and partner with internal marketing and IT teams to drive digital adoption across our global account base.

This is an individual contributor role ideal for a candidate with 3–5 years of experience who thrives at the intersection of B2B commerce operations, master data alignment, and digital customer experience.

Key Responsibilities

1. Data Integration & Catalog Management (40%)

Master Data Synchronization: Ensure seamless data flow and 100% accuracy between Epicor ERP, Sanity.io CMS, and our e-commerce platform for all SKUs, parts fitments, bill of materials, pricing rules, and supersessions.

Account-Specific Logic: Configure and maintain customer account rules, contract pricing structures, tax exemptions, and historical order visibility so returning B2B buyers see accurate, personalized catalog views.

Payment & Checkout Infrastructure: Set up, test, and maintain payment gateway operations (credit card, ACH, net terms, and credit limit checks) to ensure smooth checkout flows and PCI compliance.

2. Digital Experience & UX/UI Optimization (30%)

Self-Service Order Flows: Design and optimize fast-path reordering experiences for replacement parts, accessories, and consumables (e.g., quick order by part number, order templates, bulk upload).

Storefront Layout & Navigation: Evaluate site hierarchy, search taxonomy, and page flows, providing actionable user experience (UX) recommendations and technical briefs to external agencies and internal IT developers.

Testing & Quality Assurance: Lead User Acceptance Testing (UAT) for all platform upgrades, API integrations, and feature rollouts to eliminate bugs prior to customer exposure.

3. Commercial Growth & Cross-Functional Alignment (30%)

Cross-Sell & Up-Sell Activation: Implement merchandising rules and automated cross-sell/up-sell logic (e.g., recommending associated kits or accessories when a core component is added to the cart).

Marketing Collaboration: Partner with the internal marketing team to deploy targeted promotions, digital banners, account-specific campaign landing pages, and reorder reminders.

Account Adoption: Work closely with sales operations and account managers to successfully onboard existing B2B clients to the digital self-service platform.

Candidate Qualifications

Required Experience & Skills

Experience: 3 to 5 years of hands-on experience in B2B e-commerce operations, digital product management, or digital catalog/data management—preferably within manufacturing, industrial supply, or wholesale distribution.

ERP & Systems Knowledge: Foundational understanding of enterprise ERP data structures (experience with Epicor is highly preferred).

Content & Data Platforms: Familiarity with headless or modern CMS platforms (Sanity.io, Contentful, Strapi, etc.), Product Information Management (PIM) workflows, and eBay storefronts.

E-Commerce Operations: Proven track record of configuring and managing B2B portal logic, account hierarchies, customer pricing tables, and payment gateways.

Cross-Functional Project Management: Ability to write clear functional requirements, scope tickets, and collaborate with external agency partners and internal developers using tools like Jira, Asana, or Azure DevOps.

Preferred Qualifications

B2B Platform Experience: Hands-on experience with B2B-focused e-commerce platforms.

B2B Buying Behavior: Strong understanding of B2B purchasing workflows, account-based marketing tactics, and customer onboarding journeys.

Data Analytics: Strong analytical skills with the ability to turn platform analytics into actionable UX or merchandising improvements.