Corporate IT Support Engineer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a hands-on, self-directed Corporate IT Engineer to be the first dedicated IT presence at our new London Receiving Center. This is a foundational role - you'll build, maintain, and own the day-to-day IT operations for the site, working closely with our global Corporate IT team based in Santa Ana, CA.

You'll be the local expert for everything from network infrastructure and physical security systems to end-user support and vendor coordination with UK-based providers. This site operates under our uptime commitments to key partners including eBay, making reliable, responsive local IT support a business-critical requirement.

You’ll report to the IT Supervisory Managerand work from our London, UKoffice.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You'll Do:

Site Infrastructure & Operations

• Own day-to-day IT operations for the London Receiving Center - network, endpoints, physical security, and communications infrastructure

• Serve as the on-site point of contact for all IT support requests, troubleshooting hardware, software, and connectivity issues with urgency

• Coordinate with UK circuit providers (fiber, WAN) and local vendors for installation, maintenance, and issue resolution

• Support the physical buildout of the facility - cabling, camera and access control installations, switch racking, and IDF setup - in coordination with the global network team

End User Computing

• Deploy, configure, and manage workstations, laptops, tablets, label printers, barcode scanners, and mobile devices for all London employees

• Manage device lifecycle - procurement, imaging, provisioning, refresh, and decommission - in line with global standards

• Support onboarding of new hires with timely equipment setup, account provisioning (Okta, Google Workspace, Slack), and orientation to systems

Physical Security & Surveillance

• Operate and maintain the IP camera system (Cisco Meraki MV) for chain-of-custody coverage across grading and receiving operations

• Manage access control systems - card readers, door controllers, HID credentials - and support day-to-day access provisioning and revocation

• Coordinate with the global Physical Security team on compliance, audits, and system upgrades

Networking & Connectivity

• Monitor and maintain LAN/WAN performance, ensuring high availability for eBay-facing receiving operations

• Escalate and manage circuit issues with UK providers in coordination with the global network team

• Support Cato Networks Zero Trust client configuration and troubleshooting for UK-based endpoints

Vendor & Asset Management

• Serve as the local point of contact for UK-based IT vendors, suppliers, and service providers

• Maintain accurate asset inventory (hardware, licenses, peripherals) using Endpoint Central MDM

• Coordinate hardware procurement through Coupa in partnership with the global procurement team

Collaboration & Global Alignment

• Participate in weekly IT Sprint Reviews and Corp IT Leadership syncs (remote, US time-zone flexibility required for some meetings)

• Document configurations, runbooks, and site-specific procedures to global IT standards

• Provide after-hours and on-call support as needed given the site's operational hours and eBay uptime commitments

Who You Are:

Required

• 3-5 years of hands-on IT support and infrastructure experience, ideally in a fast-paced operational or logistics environment

• Solid networking fundamentals - TCP/IP, VLANs, switching, Wi-Fi (Cisco Meraki or equivalent preferred)

• Experience deploying and supporting Windows and macOS endpoints at scale

• Familiarity with MDM/endpoint management tools (ManageEngine Endpoint Central, Jamf, Intune, or similar)

• Experience with IP camera systems and physical access control hardware

• Strong troubleshooting skills - able to diagnose and resolve issues independently without always having senior backup on-site

• Excellent communication skills - able to work effectively across time zones with a remote global team

Preferred

• Experience with Cisco Meraki (switching, Wi-Fi, MV cameras)

• Familiarity with Zero Trust / SASE platforms (Cato Networks, Zscaler, or similar)

• Experience with Google Workspace, Okta, and Slack administration

• Knowledge of structured cabling standards and MDF/IDF architecture

• Familiarity with ITIL or service management frameworks

• Experience supporting warehouse, fulfillment, or grading operations environments

Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Residents of areas outside the United States:

Please see the Collectors Global Privacy Policy, located here.

When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [email protected]. You may reach our privacy protection officer by emailing [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) and, for applicants in the United Kingdom, Article 6(1)(f) of the UK General Data Protection Regulation ("UK GDPR"), read with the Data Protection Act 2018, or as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment.

Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission and, for transfers from the United Kingdom, the UK Addendum to those Standard Contractual Clauses issued by the Information Commissioner under section 119A of the Data Protection Act 2018. You can obtain a copy of the standard contractual clauses and the UK Addendum by contacting us at [email protected]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR and UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority or, if you are in the United Kingdom, with the Information Commissioner's Office.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to

[email protected].

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]