Operations Manager

Main responsibilities

Individual contributor who acts as the right hand of the Sr. Director of Central Operations and the

primary operational point of contact for centralized services: vendor contracts, fleet, security and

cleaning, language access, accessibility planning and emergency preparedness. The role owns

day-to-day execution, data and reporting so the Sr. Director can focus on strategy, stakeholder

alignment and escalation. Beyond overseeing contracts and vendors, the main output is standard

work: documented, repeatable processes for each area.

Contract management: Own the full contract lifecycle, including due diligence, execution and

renewal. Ensure functional areas comply with terms and conditions, define contract requirements

and align terms with administrative operational needs.

Operational excellence: Identify cost savings and efficiency gains in contract management and

other key business processes. Solve process issues and keep improving contract terms,

compliance and risk mitigation.

Vehicle management: Support agency-wide fleet management, vendors, workflows, policies and

procedures. Update and report on fobbing records and driving violations, and support upcoming

changes to the vehicle fleet.

Security and cleaning services: Manage provider relationships, analyze how services are used

across clients, staff and sites, and find ways to improve delivery and reduce cost. Run periodic staff

satisfaction surveys and work with vendors to fix gaps.

Language access and translation services: Serve as the operational point of contact for

interpreter and translation vendors. Track requests, response times and missed or delayed services,

know the contract terms and performance standards, make sure staff know how to request and

escalate, and bring recurring problems to the Sr. Director with supporting data.

Accessibility planning: Support an organization-wide accessibility plan for physical sites and

client-facing services. Work with Facilities, Program Leadership and Safety & Security to identify

gaps, track remediation and ensure compliance with accessibility requirements.

Emergency preparedness and disaster planning: Develop and maintain an enterprise-wide

emergency preparedness and disaster response plan with the Director of Safety & Security and

Program Leadership, aligned with program-level drills and CARF accreditation requirements.

Schedule and document drills and testing and keep readiness documentation current.

Site administrative operations: Support program sites with vendor management, supply

management and environment of care management, adapting to changing priorities.