Digital Services, Retail & CRM IT Business Analyst

Role Overview

WithinSwiss Markets IT team, this role ensures the stability, quality, and continuous improvement of e-Commerce, Retail,CRMand Digitalsolutions for theRegion (Switzerland, India, Brazil, Mexico, LATAM).

The position has astrong Run, Supportand Quality orientation, with significant responsibility ontesting, coordination, incident and bug management, while also coveringsmall to medium functional projects and evolutions in close collaboration with Business teams, Global IT, Markets,European ITand external partners.

The role sits at the crossroads of support,quality assurance, and projectmanagement anddelivery, ensuring reliable day-to-day operations while supporting controlled evolutions of the digital ecosystem.

Keye-Commerce applications are SAP HYBRIS (e-CcommerceBackoffice,migration planned), Adyen(PSP), Kibana/ELK(Monitoring), CommerceTools(new eCommerce engine)and all systems linked toorderfulfillment management.

Major Retail applicationsin the scope of this positionarethe ORACLE POS (ORION program), theClientelingapp(My Boutique App),theCRMecosystem(around thePioneer solution),Adyen,theafter-salessolution (ACET),thetraffic countingsolutions(Tallyfi, Prodco),RFID,InChanel, MyInventoryApp,OAB solutionsetc.

Key Responsibilities

Run, Stability & Quality

• Guarantee the availability, performance, and quality of e-Commerce,BoutiquePOS, Digital applications,CRM platforms and related services (web, OMS, payment, client services).

• Coordinaterunactivities, incident management, and root cause analyses with global, regional, and local IT teams.

• Monitor recurring issues and contribute to preventive and corrective action plans.

Support, Testing & Validation

• Co-leadtesting activitiesin close and equal collaboration with the Digitaland Division teams, with shared responsibility on quality and readiness.

• Jointly define, plan, and coordinatetesting activities (SIT, UAT, regression, non-regression) for run topics and projects.

• Ensure, together with Digitaland Division teams, proper coverage offunctional, integration, and end-to-end tests.

• Collaborate on the validation of fixes, enhancements, and releases prior to production deployment.

• Contribute with the Digitaland Divisionteams tothe continuous improvement oftesting processes, documentation, and ways of working.

Project & Evolution Contribution

• Lead or contribute to small and medium-scale projects and functional evolutions related to e-Commerce, Retail, Digitaland CRM.

• Coordinatethee-Commercemigrationrollout withthe Digital team, GDS (the Globalteam), and thelocalteam (market).

• Ensure quality, operational readiness, IT coherence, and smooth handover from project to run.

• Participate in roadmap planning,taking into accountoperational constraints and dependencies.

• Define and implement interfaces betweenvarioussolutions in collaboration with the suppliers andinternal or externalpartners. Carry out testing of solutions/upgrades/bug fixes, including interface testing.

• Implement specific platforms (cash registers, mobility, electronic banking, etc.) according to business needs in collaboration with the European IT teams that develop most of the applications used for Boutiques in the Swiss Markets region.

• Contribute to the monitoring and coordination of all tasks related to systems and technology aspects for theBoutiqueopening, renovation and relocation.

Coordination & Governance

• Act as akey interface between Business, Markets, Global IT,Europe ITand external partners.

• Organize and animate operational follow-ups, workshops, and coordination meetings.

• Maintain clear documentation and ensure compliance with IT governance, security, and audit standards.

What you will bring to the role

• Education: 5 years of higher education in engineering.

• Successful experience ine-Commerce,Retail and CRM fields(minimum3years), ideally in theFashion orLuxury goods sector.

• IT knowledge:stronge-Commerce andCRM technical and functional expertise ismandatory:

• Functional expertise of the e-Commerce journey(from browsing to order confirmation to reverse logistics).OMS & Fulfillment flows, payment flowsand release management should haveno secretsfor you.

• Salesforce for CRM is a plus; POS systems (such as ORACLE XSTORE & SIOCS or CEGID CBR-Y2) would be a plus; SQL queries, scripts, ETL, and web services would be a plus. Familiarity with RFID,boutique counting, queue management, OAB, etc.

• Strong experience inrunoperations, testing coordination, and incident management.

• Proven ability to coordinate multiple stakeholders in an international and multicultural context.

• Languages: Fluent French and English (Spanish, Portuguese, or German would be a plus).

• Excellent communication skills.

• Ability to listen and understand business needs in order totranslate them into technical solutions.

• Multitasking: Ability to effectively prioritize and execute multiple tasks in thefast-pacedenvironment with multiple priorities.

• Analytical and synthesis skills.Technical curiosity: researching available or innovative technical solutions and challenges based on needs.

• Autonomy and proactivity, adaptable nature.

• Appetite for working in a stimulating and evolving environment.

• Responsiveness and pragmatism in implementing solutions.

• Team spirit.

Why Join

This role is acentralpillarof e-Commerce, Retail, Digitaland CRMapplicationreliability and quality withintheSwiss Markets. It offers a balanced position betweenoperationalexcellenceandproject contribution, in a complex and international luxury environment, with progressive evolution opportunities based on expertise and performance.

Position basedin Geneva, Switzerland

Permanentcontract,starting ASAP