Assistant Branch Manager

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

About This Job

The main purpose of this job is to support the Branch Manager and assist with managing branch activities including operations, customer experience and team member experience, while driving branch performance through leadership and coaching. Dedicates approximately half of their time to delivering direct customer service-engaging with customers to resolve inquiries and support their financial needs to reinforce an exceptional in-branch experience. Plays a critical role in fostering team development, being a role model of expected behaviors, and ensuring the branch meets its financial and service goals.

Work Schedule

• Monday - Friday 8:45 AM - 5:45 PM, Saturdays 8:45 AM - 12:15 PM

Essential Functions

• Support management of day-to-day branch activities including operations, administration and providing directions to branch staff
• Model expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions
• Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs
• Manage a team of personal bankers; Observe and coach personal bankers through a structured coaching process to improve customer experience, responsible for coaching of direct reports and supporting coaching activities for non-direct reports
• Meet individual sales goals and assigned business development responsibilities
• Help monitor sales efforts, meet individual goals, and contribute to strategies that drive branch goals and analyze results, develop and implement performance improvement efforts with coaching model to ensure that expectations and goals are met
• Ensure adherence to policies, procedures, and security standards. Support branch results
• Support branch leaders in coaching staff to deliver customer experience model, resolve customer issues promptly, and maintain service excellence
• Ensure compliance with established policies and procedures related to Bank operations, security, talent management; reinforcing existing protocol and escalating to branch leadership when needed
• Support required training completion by accurately scheduling training sessions into weekly schedules and providing customer-facing coverage when trainings are taking place; Mentor new team members and actively engage in their learning journey
• Build weekly schedules in alignment with staffing model
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities and relevant information to team members effectively
• Support budget management, planning and expenditure
• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Strong knowledge of retail banking, including knowledge of best practices
• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
• Ability to drive results and balance management of organizational risk and meeting goals of the business
• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School diploma required. Associate Degree preferred, or an equivalent combination of education and experience required
• 1+ years leadership/supervisory experience required
• 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required

Reg Z:

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Assistant Branch Manager job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.45 to $30.30 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

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