IT Portfolio Platform Analyst

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

About This Job

The main purpose of this job is to support the daily management, adoption, and continuous improvement of IT Portfolio Management platforms such as Planview. This role combines platform administration with user support, training, business analysis, and stakeholder partnership to help users effectively leverage the platform while maintaining data integrity and operational efficiency.

Essential Functions

• Assist with system configurations, including fields, views, forms, and security settings
• Manage user accounts, permissions, and access requests
• Support workflow setup and optimization for project, portfolio, and operational processes
• Serve as a primary point of contact for user questions, support requests, and system troubleshooting
• Build strong relationships with business and technology partners to understand their needs and improve the user experience
• Facilitate user onboarding and provide training to new and existing platform users
• Create and maintain user guides, training materials, knowledge articles, and process documentation
• Conduct requirements-gathering for routine to moderately complex work sessions with stakeholders and document business needs, process flows, and enhancement opportunities
• Analyze business processes and recommend platform solutions that improve efficiency, visibility, and adoption
• Import, export, validate, and maintain data to ensure accuracy and consistency across the platform
• Generate reports, dashboards, and insights to support project, portfolio, and operational decision-making
• Partner with vendors and internal stakeholders to evaluate routine to moderately complex enhancements, resolve issues, and adopt new capabilities
• Monitor system performance and support routine maintenance activities
• Assist with routine to moderately complex testing, validation, and rollout of new features, workflows, and platform enhancements
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic understanding of Planview or similar portfolio management, work management, or enterprise SaaS platforms
• Strong customer service mindset with the ability to build trust and positive relationships across all levels of the organization
• Ability to translate business needs into system solutions through requirements gathering, analysis, and documentation.
• Ability to facilitate training sessions, onboarding activities, or knowledge-sharing workshops
• Strong analytical and problem-solving skills, including the ability to independently troubleshoot user issues and system challenges
• Ability to explain technical concepts to non-technical audiences in a clear and approachable manner
• Demonstrated ability to listen, ask thoughtful questions, understand user concerns, and provide effective solutions
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePointand Outlook

Education & Experience

• Bachelor's degree in Information Technology, Business, Project Management, Information Systems, or a related field, or an equivalent combination of education and experience required
• 1+ years of experience in system administration, business analysis, application support, project coordination, user enablement, or a related discipline required
• Experience working directly with end users, stakeholders, or customers in a support, consulting, training, or analyst capacity preferred
• Familiarity with project management, portfolio management, or business process improvement methodologies preferred
• Experience developing training materials, conducting user training, or supporting change management initiatives preferred
• Planview experience preferred

*Hybrid Schedule: In office 1 day per week

**Level of role is determined by knowledge, experience, skills, abilities, and education.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the IT Portfolio Platform Analyst I & II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $30.55 to $40.85 hourly.

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

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