Agent Experience Coordinator

Join Compass as an Agent Experience Coordinator in our Miami office. You will be the first point of contact for customers, overseeing office management, providing support for Compass tools and programs, and assisting with marketing requests. This role requires strong communication skills, attention to detail, and a passion for creating a positive community within the office. Previous experience in customer service, office management, or hospitality is preferred.

Missions

• Assurer la gestion de l'office, en veillant à ce que tout fonctionne correctement et que les normes de l'entreprise soient respectées.
• Fournir un soutien aux clients en répondant à leurs questions, en résolvant leurs problèmes et en les aidant à comprendre les outils et programmes de l'entreprise.
• Collaborer avec d'autres membres de l'équipe et départements pour défendre les questions et les retours d'expérience au nom des agents.

Profil recherché

- Great listening skills, connects well with others, and is empathetic of the customer’s pain points

- Strong verbal communication and presentation skills

- Previous experience in real estate a plus

- Meticulous attention to detail, highly organized

- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

- 1-2 years previous experience in customer service, office management, hospitality, or operations

- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

- Ability to work in the office during standard operating hours