Senior Product Designer (CRM)
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 15, 2026. Compass scores B on the Alion truth index.
Join our team as a Senior Product Designer (CRM) where you will drive alignment and decision-making through visual artifacts, support usability testing and research efforts, design AI-based conversational and multimodal experiences, deliver effective design documentation, and collaborate cross-functionally with Product, Engineering, and stakeholders. You will also contribute to product strategy, design systems, and consistency. The ideal candidate will have 7+ years of product design experience, strong communication skills, and proficiency with Figma and prototyping tools.
Missions
- Conduire l'alignement et la prise de décision en utilisant des artefacts visuels tels que des parcours clients, des flux d'utilisateurs, des maquettes et des prototypes.
- Soutenir les tests d'utilisabilité et les efforts de recherche en créant des prototypes et en facilitant les sessions de recherche.
- Concevoir et développer des expériences conversationnelles et multimodales basées sur l'IA. Participer au travail de découverte pour mieux comprendre les comportements des agents.
Profil recherché
- Strong communication, presentation, and stakeholder management skills- A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable
- Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
- 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products
- Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle
- Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns
- Proficiency with Figma and prototyping tools
- Familiarity with data-informed design decision-making, usability testing, and iterative product development
- Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
- Familiarity with conversational UX, notification systems, or agent-assist tooling
- Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features
- A basic understanding of ML/NLP fundamentals and experience designing for Generative AI
- Experience designing internal workflows, support platforms, or back-office automation tools
- Experience within real estate, transactions, operations, or marketplace platforms
- Understanding of CRM metrics, lead funnel management, and customer engagement workflows