Internal Business Analyst (Operations, Process Improvement & Automation)

We're hiring a motivated internally facing Business Analyst to learn how CompassX actually runs - across Consulting Operations, Sales, Talent, and more - by getting hands-on with the work itself, then using that ground-level view to identify what's inefficient, recommend a better way, and build it.

This isn't a role where you sit outside the work and hand off recommendations to someone else. You'll learn our processes from the inside, spot where they break down, bring forward a clear fix, and then help make it real. As a small firm, you'll get exposure across nearly every function - no task is too small or too big. It's a high-visibility role with direct exposure to firm leadership from day one.

What You'll Do

• Get hands-on across teams - Consulting Operations, Sales, Talent, and beyond - to genuinely understand how work moves before trying to change it.
• Identify where processes are inefficient, inconsistent, or breaking down, and diagnose why.
• Bring forward clear, practical recommendations for how to fix what's broken or slow.
• Build and implement the fix yourself - whether that's a new process, a piece of documentation, or a lightweight automation.
• Document how key processes work, so decisions and institutional knowledge don't live only in one person's head.
• Partner with leadership and team leads across functions to understand priorities and turn them into real, working improvements.
• Use CRM, spreadsheets, and lightweight automation/AI tools (e.g., Zapier, Make, Claude, Gemini, Google Apps Script) as needed to bring recommendations to life.

What You'll Bring

• 1+ year of experience in operations, business analysis, process improvement, or a similar hands-on role - new grads strongly encouraged to apply.
• A genuine curiosity for how things work, and the instinct to diagnose the root cause rather than just patch the symptom.
• Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation/AI tools.
• Excellent written communication - comfortable documenting processes clearly and presenting recommendations.
• Highly organized, reliable, and detail-oriented - you like understanding systems and making them better.
• A confident and diplomatic communicator - you'll be working across teams and leadership, tactfully and persistently.
• Takes initiative without being asked, identifies opportunities, and moves work forward independently.
• Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches.
• No ego about the work - you'll take on a genuine mix of tasks, from high-visibility process improvements to basic administrative work, and treat both with the same care.

Why CompassX

• A front-row seat to how a consulting firm builds its from the ground up. You'll help shape it, not just execute someone else's playbook.
• Direct, regular access to firm leadership and real ownership over a function they depend on.