IT Support

About Complete Farmer

Complete Farmer is an end-to-end agricultural marketplace that connects African farmers to global markets through cutting-edge technology, innovative farming protocols, and data-driven insights. We are transforming agriculture into a profitable, scalable, and sustainable venture for all stakeholders-from farmers to buyers-while ensuring the highest standards of quality and efficiency. We believe in leveraging technology to solve Africa’s most pressing agricultural challenges and to create new opportunities for growth and impact.

Position Description

The IT Support Officerensures that Complete Farmer’s technology infrastructure - hardware, software, and networks - runs reliably so every employee can perform at their best. Reporting to the Chief Technology Officer (or designated IT lead), this role provides day-to-day technical support, manages working-tools policies and equipment, oversees internet and telecom services, and keeps our systems secure and up to date. From onboarding new hires to maintaining devices and cloud tools, the IT Support Officer is central to a smooth, secure, and user-friendly IT environment.

What You’ll Do:

• Serve as the first point of contact for all IT-related requests and incidents across offices, fulfilment centres, and remote teams

• Install, configure, and maintain laptops, desktops, mobile devices, and peripheral equipment (printers, scanners, etc.)

• Develop and implement a comprehensive working-tools policy covering assignment, usage, and lifecycle management of company hardware and related equipment

• Assign, configure, and set up working tools - laptops, phones, software accounts, and other equipment - for new hires and employees transitioning into new roles

• Maintain and service working tools, responding to reported issues, coordinating repairs or replacements, and ensuring equipment remains in good condition

• Manage and monitor internet services, ensuring adequate data bandwidth, stable connections, and optimal performance across all offices and field sites

• Coordinate and administer telecom packages with designated providers (eg. MTN), including corporate call and data plans, and act as primary liaison with telecom vendors for service quality, upgrades, and troubleshooting

• Support onboarding by creating user accounts, email addresses, access permissions, and workstations for new hires

• Manage and troubleshoot company-wide applications, including productivity suites (eg. Microsoft 365) and communication tools

• Monitor and maintain networks, Wi-Fi, and internet connectivity; liaise with service providers to resolve outages or performance issues promptly

• Perform routine system updates, patches, and preventive maintenance to safeguard against vulnerabilities

• Assist with data backup processes and ensure adherence to IT security protocols and policies

• Document support requests, solutions, and procedures for knowledge sharing and continuous improvement

• Provide basic training to employees on IT tools, best practices, and security awareness

• Track company hardware and software licenses to support accurate asset management

• Escalate complex issues to senior engineers or external vendors when necessary

• This is a full-time position

What You’ll Bring:

• 4+ years in IT support, systems administration, or a closely related technical role

• Strong knowledge of operating systems for both laptops and mobile devices, including Windows, macOS, iOS, and Android

• Familiarity with cloud-based productivity tools (Microsoft 365, Google Workspace) and video conferencing platforms

• Working understanding of networking (TCP/IP, VPN, routers, switches) and IT security best practices

• Hands-on experience with hardware troubleshooting and software installation

• Proven ability to manage internet service providers and corporate telecom packages

• Excellent problem-solving skills, patience, and customer service orientation

• Ability to manage multiple support requests simultaneously and prioritize effectively

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred

• Relevant certifications (eg. CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation) are an advantage

Who You Are:

• A proactive troubleshooter who thrives on solving technical issues quickly and effectively

• Clear communicator who can explain technical concepts in simple terms to non-technical colleagues

• Detail-oriented and organized, with a strong sense of accountability and follow-through

• Adaptable and calm under pressure, able to work in a fast-paced, high-growth environment

• Security-conscious and committed to protecting company and customer data

To join us

Use your technical expertise to keep Complete Farmer running seamlessly behind the scenes. Your skills will ensure that every employee has the connectivity, tools, and support to deliver world-class agricultural innovation.