Customer Engineer

• Serve as the primary technical & business account interface, building trust and strong relationships with customers, foundry & business partners to understand their specific technical requirements and business goals 
• Manage and facilitate communication through emails, conference calls & customer visits. Leverage cross-platform instant messaging tools (including WhatsApp, WeChat) to provide real-time support across multiple time zones, ensuring rapid response times for critical customer issue escalation.
• Oversee project documentation, including project schedules, technical summaries and meeting minutes for management review
• Organise meetings with Customers, Foundry & business partners & act as the primary communication channel.
• Drive decision-making with appropriate stakeholders, anticipating and eliminating technical roadblocks to resolve customer issues efficiently.
• Provide full support and deliver excellence to meet & exceed customer requirements.

• Candidate must be a highly motivated and technically proficient Customer Engineer. As the primary interface between CompoundTek and our key customers, foundry& business partners, you will support the technical team in new business engagements & product introductions (NPI) from tape-out to mass production, ensuring seamless communication & act as the voice of the customer.
• Candidate must possess at least a Bachelor’s degree in Electrical/Electronic engineering, Materials Science, Physics or related field.
• At least 2 years relevant experience in a similar customer-facing role in a semiconductor foundry.
• Prior experience in Yield Engineering, Process Integration, Technology Development, Module Engineering or similar technical Foundry role will be an added advantage.

• Proficiency in Mandarin is required to communicate with customers who can only speak Mandarin.

• Will be based in Singapore but must be able to travel.
• Outstanding interpersonal and communication skills, with the ability to interface effectively with customers and internal & external senior management. Exhibit Initiative, tact, ownership, accountability and be a team player.
• Able to perform in a fast paced and dynamic environment.
• Fast Career growth for the right committed candidate

Skills

Customer Training, Developing Relationships With Customers, Email Communications, foundry industry, Developing Documentation, Customer Challenges Management, Customer Meetings, Time Management, Customer Escalation Management, leading stakeholders, WhatsApp, Business Communications, Arranging customer meetings