Change & Release Analyst - Security Cleared

Location: GBR - CC Nottingham, GBR - CC Hatfield Adm, GBR - CC MiltonKeynes | Job-ID: 216728 | Contract type: Standard |Business Unit: Customer Success & Service Delivery

Life on the team

Locations considered - Hatfield, Nottingham or Milton Keynes

Must either have, or the ability to undertake Security Clerance to be considered

As part of our expanding team, the Change & Release Analyst plays a critical role in ensuring that all changes and releases to systems, processes, and services are assessed, documented, planned, and implemented with minimal risk and maximum efficiency.

This position is at the heart of our Change and Release Management processes, providing structure and governance to maintain service stability while supporting innovation and growth.

The role also coordinates release scope, schedules, readiness, implementation, and post-release activity across customer and internal teams.

Key responsibilities include:

• Evaluating Change Requests: Reviewing proposed changes for impact, risk, and alignment with business objectives.
• Facilitating Approvals: Coordinating with stakeholders to ensure changes are properly authorized and scheduled.
• Maintaining Records: Keeping accurate documentation of all changes for compliance and audit purposes.
• Continuous Improvement: Identifying opportunities to streamline processes and enhance change governance as the team scales.

This role is ideal for someone who thrives in a dynamic environment, values attention to detail, and enjoys collaborating across multiple teams to deliver safe and successful change.

What you’ll do

• Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA.
• Vet all RFC's.
• Ensure all logged Request for Changes, are promptly and correctly approved by authorised approvers.
• Ensure all logged RFCs are updated on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Ensure all Emergency Changes are efficiently processed in line with the Change Management procedure and communicated to relevant parties.
• Ensure all approved changes are communicated to all effecting service owners and the SOC Bridge.
• Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules.
• Ensure all RFCs are closed within a timely manner.
• Attend and/or chair CAB meetings in absence of Change Manager or as requested.
• Ability to understand the impact of Change on a Customer environment.
• Managing the Risk associated and having the Authority to challenge Customer and CC requestors.
• Know your contractual service and obligations to understand the impact of customer driven change.
• Engagement with Configuration Management
• Escalate issues in line with company processes to ensure customer demands are met.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
• Own the Remote Services Forward Schedule of Changes
• (FSC) and ensure that the most up to date version is available for all to view and updates communicated.
• Provide ad-hoc and routine change management reports to the agreed timescales.
• Support the definition of release scope and content with the customer and relevant technical teams, confirming ownership and commitment for delivery.
• Maintain accurate release records, implementation status, dependencies, risks, and milestones within the Tool Management System.
• Ensure release policies, processes, entry and exit criteria, and required documentation are followed across all environments.
• Coordinate release readiness activities, including build, test, business validation, implementation, communications, support arrangements, and back-out planning.
• Identify and analyse scheduling conflicts, dependencies, and risks affecting releases into production, escalating issues where required.
• Work with Incident, Problem, Configuration, and Service Management teams to ensure release information is complete, accurate, and consistent.
• Maintain and communicate the release schedule and pipeline within agreed timescales, ensuring stakeholders understand planned activity and business impact.
• Provide accurate release reporting, including progress, outcomes, exceptions, failed or backed-out releases, and actions arising from post-implementation reviews.

What you’ll need

• Works under general supervision.
• Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Broad experience in IT Service environment.
• Proven ability to work under pressure and to tight deadlines.
• Analyst needs to work in a concise and professional manner
• Well-spoken/Articulated
• Good Time management skills
• ITIL v3 Foundation

Performance Indicators

• Understand and adhere to policies and procedures
• Demonstrates relevant Face behaviours
• Keep skills up to date with IT industry standards as appropriate to the role/Contract
• Attain and maintain accreditations as appropriate to the role/Contract

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!