Bilingual IT Support Specialist, Osaka
We are seeking an experienced IT Support Specialist to provide comprehensive technical support across our Osaka. The ideal candidate will have strong troubleshooting skills, excellent communication abilities in both English and Japanese, and hands-on experience with network, infrastructure, and end-user support.
Key Responsibilities:
- Provide first and second-level IT support for desktops, laptops, and mobile devices (including iPhones) for VIP.
- Manage and maintain Active Directory (AD) accounts, permissions, and group policies.
- Troubleshoot and resolve issues related to network connectivity, infrastructure applications, and system performance.
- Coordinate with external vendors and manage service agreements to ensure timely resolution of technical issues.
- Handle IT service requests and incidents through the company ticketing system, ensuring SLA compliance.
- Support end-users with hardware and software installations, updates, and troubleshooting.
- Maintain IT security standards and ensure compliance with company policies.
- Assist in IT asset management and inventory tracking.
Company Info
Computacenter Japan is the local arm of a major global IT services leader, supporting over 20,000 employees worldwide.
They provide stable, long-term IT managed services for top global and Japanese enterprises across finance, pharma, tech, and manufacturing.
With strong growth driven by a major APAC expansion in 2022, the company offers international-level processes with a close, supportive local team.
Employees gain exposure to global projects, career mobility, and modern infrastructure technologies.
It's an environment ideal for those seeking stability, skill-growth, and work with major global clients.
No smoking allowed inside the office
Working Hours
Weekdays (Monday to Friday) : 9 AM to 6 PM
Job Requirements
Required Qualifications:
- 3-4 years of experience in IT support or a similar technical role.
- Business-level proficiency in English and Japanese (reading, writing, speaking).
- Strong technical knowledge in:
*Network fundamentals (LAN/WAN, VPN)
*Infrastructure and application support
*Active Directory administration
*Desktop and mobile device support (Windows, iOS)
*Laptop and desktop kitting
- Experience with vendor management and ticketing systems (e.g., Manage engine, ServiceNow, Jira).
- Excellent problem-solving skills and ability to work independently.
Preferred Skills:
- Knowledge of ERP, CRM ,AWS environment and cloud-based infrastructure.
- Familiarity with ITIL processes and best practices.
- Experience in supporting remote offices and distribution centers.
- Strong documentation and reporting skills.
Benefits:
- Opportunity to work in a bilingual environment with global exposure.
- Professional development and skill enhancement opportunities.
- Collaborative work culture with a focus on innovation and efficiency.
Work Location
- Based at customer office in Osaka
Working hours:
- 9:00 AM - 6:00 PM (Monday to Friday)
- No work-from-home option
English Level
Business Conversation Level (TOEIC 735-860)
Japanese Level
Native Level
Salary
Depends on experience
Other Salary Description
Social Insurance
Commuting/ Transportation Allowance
Holidays
Five-Day Workweek
Summer Holidays
Paid Holidays
Congratulatory or Condolence Leave
Job Contract Period
This is a contract to permanent role
Nearest Station
Customer site : Osaka location