System Analyst - Jr. Audio Visual (A/V) Engineer

We are seeking a Jr. Audio Visual (A/V) Engineer to support the day-to-day management, coordination, and operation of the Presentation Technology (PresTech) team. Reporting to the Systems Specialist, responsible for Audio-Visual and Video Conferencing Services, this role will act as the operational lead for presentation technologies, executive event support, conference room technology, and audiovisual service delivery throughout the organization.

The successful candidate will assist with planning, scheduling, resource management, project coordination, vendor engagement, technology lifecycle management, and operational oversight of presentation technology services. This position serves as a key liaison between business clients, executive stakeholders, technology teams, vendors, and field technicians to ensure reliable and professional delivery of audio-visual and collaboration services. The role bridges traditional AV operations with modern reliability practices, collaborating closely with core infrastructure and Site Reliability Engineering (SRE) teams to transition our collaboration environment from reactive troubleshooting to proactive observability, ensuring maximum uptime and reliability.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Core Responsibilities

• Support the daily operations of the Presentation Technology group, including technician assignments, coverage schedules, and service delivery
• Coordinate technology support for executive meetings, board meetings, town halls, corporate events, and other critical presentations
• Monitor and implement proactive monitoring and observability practices for all audiovisual and collaboration infrastructure to track operational performance, manage incidents, and improve service uptime
• Provide escalation support for technology issues affecting important meetings and events
• Maintain Microsoft Teams rooms, video conferencing, auditorium, collaboration, and event production technologies
• Coordinate technology refreshes, lifecycle planning, upgrades, installations, deployments, and new room requests
• Manage project schedules, milestones, budgets, and deliverables with vendors and internal partners
• Review technology requirements and oversee readiness, room certification, equipment testing, and technical rehearsals
• Coordinate vendor and service-provider activities, monitor performance, and support procurement, contracts, and asset management
• Maintain documentation, procedures, training materials, technology standards, governance efforts, and budget forecasts
• Coordinate and align with enterprise core infrastructure and SRE teams to ensure integration of AV systems with broader organizational reliability and standards

Required Education/Experience

• Bachelor's Degree and a minimum of 2 years of full-time relevant work experience or
• Associate's Degree and a minimum of 4 years of full-time relevant work experience or
• High School Diploma/GED and a minimum of 5 years of full-time relevant work experience

Preferred Education/Experience

• Bachelor's Degree in Information Technology, Engineering, Communications Technology, or related field, or equivalent experience and a minimum of 5 years of full-time work experience in supporting audio-visual, video conferencing, or collaboration technologies

Relevant Work Experience

• Experience coordinating technical teams, vendors, or contractors, required
• Strong understanding of Microsoft Teams Rooms and enterprise collaboration technologies, required
• Experience supporting executive conference centers, boardrooms, and auditoriums, preferred
• Knowledge of AV-over-IP technologies, preferred
• Experience with Microsoft Teams Rooms, Poly, Cisco, Crestron, Extron, Q-SYS, or similar platforms, digital signage solutions and event production technologies, preferred
• Experience managing technology refresh and modernization initiatives, preferred
• Experience with system monitoring, observability tools, or partnering with Site Reliability Engineering (SRE) and core IT infrastructure teams to maintain system uptime and reliability, preferred

Skills and Abilities

• Ability to drive multiple projects to successful completion
• Strong written and verbal communication skills
• Possesses flexibility to work in a fast paced, dynamic environment

Licenses and Certifications

• Driver's License Required
• Other: CAPM, PMP, CTS, CTS-D, or similar industry certifications Preferred

Physical Demands

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Able and willing to travel within Company service territory, including all five boroughs, Westchester and Orange and Rockland County, as the work requires
• This is a hybrid position typically three days at a company location and two days remote, based on business needs