Long applicationsign-up on Workday

2026 HOMECOMING SNL

Concentrix • Business Process Outsourcing (BPO) • Call Center Services • 9 months ago

Smart Apply

Similar jobs

1,905,003open jobs

111,606companies

249,330added this week

Browse all

Location

In office (Quezon City, Pasay, Philippines, Naga, Baguio, Imus, Mandaluyong, Muntinlupa, Makati, Manila, Angeles City, Valenzuela)

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Jan 16, 2026. Concentrix scores C on the Alion truth index.

Overview

Company

Impact

Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983

Tech stack of Concentrix

Job Title:

2026 HOMECOMING SNL

Job Description

The Delivery Operations role in a Business Process Outsourcing (BPO) company ensures seamless execution of client services, meeting operational objectives, and delivering high-quality customer experiences. This role involves overseeing daily operations, managing resources, and maintaining performance standards to align with company and client goals.

Key Responsibilities:

Operational Management:
- Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
- Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.
Team Leadership & Development:
- Lead, mentor, and develop teams to ensure optimal performance and continuous growth.
- Conduct regular performance reviews and provide coaching to improve team productivity and engagement.
Client & Stakeholder Management:
- Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.
- Collaborate with internal and external stakeholders to address concerns, implement solutions, and drive process improvements.
Process Improvement:
- Identify operational inefficiencies and develop strategies for continuous improvement.
- Implement best practices and innovative solutions to enhance productivity and service delivery.
Reporting & Analysis:
- Prepare and present operational reports, including performance metrics, trends, and improvement plans.
- Analyze data to identify patterns and recommend actionable insights for enhanced decision-making.

Qualifications:

Proven experience in a BPO or related industry with a focus on operations management.
Strong leadership, organizational, and communication skills.
Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
Proficiency in data analysis, reporting, and operational tools.
Experience in client and stakeholder management.

Key Competencies:

Customer-centric mindset
Analytical and problem-solving skills
Effective time management
Collaborative approach
Process-driven with a focus on continuous improvement

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Free account

Stop reading job ads. Get the ones that fit.

One free account turns this page into a shortlist built around your stack, your level and your pay.

Match on every job. Stack, seniority, pay and location, scored against your profile.

1,905,003 open roles. Read straight off company career pages, refreshed every day.

Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.

3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.

Create a free account Continue with Google

Free forever. No card. Under a minute.