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Location
In office (Makati)
Seniority
Junior · 2+ years exp
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

ACTIVE POOLING: 2026 Talent Acquisition GVPKA - Supervisor

Job Description

This job openings is for the Recruitment Supervisor opening for Makati.

The Supervisor, Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible assisting with development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions.

Essential Functions/Core Responsibilities

  • Responsible for development, implementation and administration of recruitment programs
  • Direct the activities of a team who assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders
  • Set team goals and targets and monitor progress against recruitment department metrics. Responsible for measuring team productivity.
  • Lead a team responsible for the execution of initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants
  • Work with hiring manager(s), HR, and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction
  • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates
  • Coaches team in leveraging various resources -- internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source and attract qualified candidates
  • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
  • Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting
  • Promote the Company image to candidates and external service providers

Candidate Profile

  • Bachelor's Degree in related field and 2-4 years relevant experience preferred
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Proficient in Microsoft Office
  • Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.
  • Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment
  • Strong attention to detail
  • Ability to foster a sense of professionalism and relationship building for self and team
  • Ability to handle and maintain confidential information

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents

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