Application Support Engineer

Job Title:

Job Description

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Please find the JD below:

Shift 1- 6.30AM to 3.30PM

Shift 2- 2.30PM to 11.30PM

3-6 years in L1/L2 Application Support, Cloud Operations, or SRE role

Strong hands-on experience with Java 11, Spring Boot, and microservices-based application troubleshooting

Working knowledge of Google Cloud Platform (GCP) - GKE, CloudSQL, Memorystore, IAM, Cloud Logging

Proficiency in SQL and PostgreSQL / CloudSQL - query debugging, data validation, performance diagnostics

Experience with Dynatrace or similar APM tools for application and infrastructure monitoring

Familiarity with containerized environments - Kubernetes (GKE), Docker, pod lifecycle management

Experience with CI/CD pipelines - GitHub, Jenkins (build/deploy troubleshooting)

Linux command-line proficiency (log analysis, process management, scripting)

Understanding of ITIL processes and ITSM tools for incident lifecycle management

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