Associate Manager, B2B Sales Support

Concentrix • 3 months ago
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Junior
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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

Associate Manager, B2B Sales Support

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.
  • Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
  • Monitor and review performance metrics and staff-related matters to support team development and engagement
  • Conduct regular performance reviews with team members and ensure adherence to the performance management process
  • Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
  • Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
  • Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
  • Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
  • Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English

Time Type:

Full time
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