Business Analyst, Business Process Analyst

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Business Analyst, Business Process Analyst

Location: Remote in USA (need to work in PST hours)

Position Summary

Concentrix is seeking a detail-oriented Business Analyst, Business Process Analyst to support sales operations and territory management initiatives. This role partners closely with B2B sales teams to ensure accurate territory alignment, optimize account ownership structures, and maintain data integrity within Salesforce. The ideal candidate combines strong analytical skills with the ability to collaborate effectively across stakeholders and translate business requirements into operational solutions.

Key Responsibilities

• Partner with B2B sales teams to analyze territory assignments and implement adjustments resulting from promotions, employee transitions, leaves of absence, organizational changes, and other business-driven factors.
• Review and assess intake requests, engaging directly with stakeholders to clarify requirements, validate business needs, and ensure timely and accurate territory updates.
• Utilize Salesforce administrative capabilities to manage account and user profile information, ensuring appropriate data access and alignment with territory assignments.
• Support territory planning and mapping initiatives by evaluating boundary conditions, account ownership structures, and parent-child hierarchy relationships that influence territory allocation decisions.
• Communicate proactively with stakeholders via Microsoft Teams, phone, and other collaboration tools to meet service-level agreements (SLAs) and drive issue resolution and customer satisfaction.
• Maintain comprehensive documentation of territory changes, processes, and communications to support operational consistency and compliance.
• Collaborate cross-functionally to identify process improvement opportunities and enhance the efficiency of territory management operations.

Qualifications

• 5 years of experience as a Business Analyst, Business Process Analyst, or in a related role supporting sales operations, territory management, or business process improvement.
• Experience with or exposure to Salesforce; familiarity with Salesforce administration and data management is highly desirable.
• Strong analytical and problem-solving skills with the ability to quickly understand business requirements and translate them into actionable solutions.
• Excellent verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting Sales Operations, Territory Management, or related business functions is preferred.

Preferred Skills

• Knowledge of territory planning methodologies and account ownership models.
• Experience working with CRM systems and sales process optimization.
• Ability to interpret business requirements and recommend scalable operational solutions.

The base salary for this position is $82,000 to $85,000 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/18/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE