Customer Care Assistant with German

Job Title:

Job Description

As an Online Sport Support Consultant, your role will involve providing customer assistance via incoming calls, live chat, email, and social media channels. You'll serve as a reliable consultant to our customers, offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.

Yes, we continue expanding!

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

Your typical day:

As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.

It is all about communication:

The Customer Care department suggests the primary touchpoint for our customers who want to communicate with us. As a Customer Support assistant, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face.

Our Customer Care team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

What you need to have is:

• Fluency in German, both written and verbal
• Good command of English, both written and verbal
• Excellent communication skills
• Interest in sports
• Work experience in a customer service center is an advantage, but not a requirement
• Good typing and computer skills (MS Office applications)
• Be organized, decision-making and analytical skills
• Team player with a great attitude
• High school education

What can you expect from us:

• Full-time role with working hours Monday - Sunday, flexible shifts 24/7
• Competitive salary - 1800EUR
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Employee benefit points: monthly allowance 41.6 EUR
• Daily meal allowance from the employer 6.6 EUR

Experience the Power of a Game-Changing Career:

Are you looking for what’s next? Join us, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Send us your CV now to open the door to new career opportunities! We look forward to meeting you.

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