Customer Service Representative with German

Job Title:

Job Description

We are looking for a motivated and service-oriented Customer Support Specialist to handle incoming customer requests across various communication channels. The ideal candidate will deliver excellent customer experience by adhering to client quality standards and service-level agreements, while providing support in German

Key Responsibilities

• Manage and resolve customer inquiries received via phone, email, or chat.
• Maintain a high level of professionalism and empathy in every interaction.
• Accurately document customer interactions in internal systems.
• Follow client and company procedures to ensure service excellence.
• Collaborate with other departments to resolve complex issues and improve processes.
• Meet or exceed established performance metrics and quality standards.

Qualifications

• Proven experience in customer care or service-related roles.
• Strong service mindset with a genuine passion for helping people.
• C1 fluency in German (spoken and written) is mandatory; English is a plus.
• Excellent communication and problem-solving skills.
• Ability to remain calm, resilient, and professional under pressure.
• Affinity for technology and ability to learn new tools quickly.

What We Offer

• Working Days: Monday-Saturday
• Work Model: Hybrid
• Comprehensive training and onboarding
• Competitive salary and performance-based bonuses
• Medical and life insurance
• Transport allowance
• Meal vouchers
• Holiday pay
• Career development opportunities
• Team events and Concentrix activities

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a global, technology-enabled business services company specializing in customer engagement and business performance improvement for some of the world’s most recognized brands - including over 95 Global Fortune 500 companies and 90+ global disruptors.

Operating in 40+ countries across six continents, Concentrix teams deliver next-generation customer experience through the power of technology, design, data, process, and people.

Our expertise spans multiple industries: technology & consumer electronics, retail, travel & e-commerce, BFSI, healthcare, communications, automotive, energy, and the public sector.

We can’t wait to meet you - join our team and be part of a global success story!

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