D365 CRM - Cloud Solution Architect

Job Title:

Job Description

The CRM CSA (Cloud Solution Architect) within CSA Global Delivery plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is acustomer-facing, consulting-oriented role that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.

Key Responsibilities

• Solution Architecture & Design
  • Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
  • Design integrations with Power Platform (Power Apps, Power Automate) and external systems.
  • Ensure adherence to best practices for performance, scalability, and security.
• Deployment & Optimization
  • Lead CRM infrastructure installation, configuration, and cloud migration.
  • Perform environment health assessments, performance tuning, and data recovery planning.
  • Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
• Customer Engagement
  • Act as a trusted advisor to technical decision-makers and business stakeholders.
  • Conduct design workshops, proof-of-concepts, and technical training sessions.
  • Align solutions with customer success plans and business outcomes.
• Governance & Lifecycle Management
  • Implement Power Platform governance and Center of Excellence practices.
  • Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Required Skills

• Technical Expertise
  • Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
  • Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
  • Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
• Consulting & Delivery
  • Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
  • Ability to work collaboratively in global, cross-functional teams.
• Certifications
  • Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Desired Qualifications

• Experience authoring technical training and leading workshops.
• Familiarity with governance strategies, environment planning, and security roles.
• Knowledge of CRM integrations and cloud migration best practices.

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