D365 CRM - Cloud Solution Architect

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Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The CRM CSA (Cloud Solution Architect) within CSA Global Delivery plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is acustomer-facing, consulting-oriented role that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.

Key Responsibilities

• Solution Architecture & Design
  • Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
  • Design integrations with Power Platform (Power Apps, Power Automate) and external systems.
  • Ensure adherence to best practices for performance, scalability, and security.
• Deployment & Optimization
  • Lead CRM infrastructure installation, configuration, and cloud migration.
  • Perform environment health assessments, performance tuning, and data recovery planning.
  • Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
• Customer Engagement
  • Act as a trusted advisor to technical decision-makers and business stakeholders.
  • Conduct design workshops, proof-of-concepts, and technical training sessions.
  • Align solutions with customer success plans and business outcomes.
• Governance & Lifecycle Management
  • Implement Power Platform governance and Center of Excellence practices.
  • Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Required Skills

• Technical Expertise
  • Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
  • Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
  • Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
• Consulting & Delivery
  • Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
  • Ability to work collaboratively in global, cross-functional teams.
• Certifications
  • Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Desired Qualifications

• Experience authoring technical training and leading workshops.
• Familiarity with governance strategies, environment planning, and security roles.
• Knowledge of CRM integrations and cloud migration best practices.

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