Salary
≈ $9k – $23k per year (Estimated)
Location
In office (Durban)
Seniority
Junior · 2+ years exp
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 30, 2026. Concentrix scores C on the Alion truth index.
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
Job Title:
Insight AnalystJob Description
We are seeking a data-driven Insight Analyst to support strategic client accounts by delivering actionable insights and measurable business improvements. You will analyze large datasets, create dashboards and reports, identify operational trends, and recommend practical solutions that enhance performance and efficiency.What you will be doing:
Data Analysis & Insight Generation
Analyze large and complex datasets to identify trends, patterns, and key business insights.
Develop actionable recommendationsthat support better business decisions and improve operational performance.
Apply statistical techniques, predictive modelling, and data miningmethods to enhance reporting quality and insight generation.
Reporting & Data Visualization
Design, build, and maintain dashboards, reports, and scorecardsusing tools such as SQL, Power BI, Tableau, Looker, or Excel.
Ensure data accuracy, consistency, and integrityacross all reporting outputs.
Present findings in a clear, compelling, and business-friendly wayfor both technical and non-technical audiences.
Business Problem Solving
Identify root causesof operational and business challenges using data-led approaches.
Recommend practical, evidence-based solutionsto improve business processes, operational efficiency, and customer experience.
Work collaboratively with cross-functional teams to turn insights into real business actions.
Performance Tracking & Continuous Improvement
Monitor and evaluate key performance indicators (KPIs)to identify improvement opportunities.
Support the development of forecasting modelsto aid planning and decision-making.
Continuously refine methodologies and reporting approaches to improve the accuracy, relevance, and value of insights.
Stakeholder Engagement & Collaboration
Engage with internal and external stakeholders to understand business objectives, reporting needs, and data requirements.
Communicate insights and recommendations effectively to senior leaders and operational teams.
Act as a strategic partner, using data to support business growth and client success.
What you will need:
2+ years of experience in data analysis, insights, or a similar analytical role. Proficient in data visualization tools like Power BI, Tableau, or Looker. Knowledge of SQL for querying databases. Proven understanding of fundamental statistical analytical techniques (Process Analytical skills such as Six Sigma or Prince 2 would be advantageous)
Experience with statistical programming languages such as Python or R is a plus.
Ability to develop practical solutions based on outputs of data Familiarity with predictive analytics and machine learning techniques is a bonus.
Excellent communication and storytelling skills to convey data insights to technical and non-technical audiences.
Strong problem-solving skills and attention to detail.
Microsoft application proficiency; in Excel and PowerPoint Understanding of our client’s systems, processes and best practice
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga RidgeLanguage Requirements:
EnglishTime Type:
Full timeFree account
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