Manager I, B2B Sales

Job Title:

Job Description

We are looking for a Sales Manager to join our team. Today.

The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales director, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

• Minimum 3 years proven work experience in a sales leadership role (or similar)

• Consistent track record of success with a passion for exceptional customer experience and driving team results

• Must be well-versed in High Performance Selling methodologies

• Results-driven, analytically proficient, strategically minded with an operational outlook

• Excellent people management, leadership and coaching skills

• Strong record of developing and retaining high potential employees

• Ability to maximize revenue through best practices

• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment

• Excellent verbal and written communication skills, both internally and externally

• Highly organized with the ability to handle multiple priorities

• Experience working with Salesforce.com or similar CRM preferred

• Demonstrated ability to prioritize and multi-task in a time-sensitive environment

You Will:

• Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date

• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories

• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction

• Act as a point of escalation for the client and respond in a timely manner to any issues

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client

• Work closely with client contact on reporting and forecasting

• Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)

• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team

• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)

• Ensure high level of professionalism during all interactions with team and client

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience

• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees

• Paid Time off

• Bereavement Leave

• Life Insurance

• Group Personal Accident Program

• Employee Assistance Program

• Recognition programs

• Wellness Incentive Program

• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

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