Manager II, B2B Sales - Bilingual

Job Title:

Manager II, B2B Sales - Bilingual

Job Description

The Manager II, B2B Sales / Supplier Operations Manager will oversee teams dedicated to supporting complex accounts, driving revenue growth within the ad sales sector, and executing B2B sales acquisition strategies. Actively serving as the primary Supplier Operations lead for the program, this position owns the overarching relationship with our client, ensures full compliance with SOW obligations (SLAs, MBRs/QBRs, and quality targets), and provides direct operational leadership, coaching, and strategic governance to ensure long-term program excellence.

You will:

1. Supplier Operations & Program Governance (SOW Compliance)

• Program Relationship Ownership: Serve as the Supplier Operations Manager, owning the overall client relationship, setting, and managing our client's operational expectations in line with business strategy, and ensuring open, effective cross-functional communication.
• Business Reviews & Reporting: Own, prepare, and present Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in partnership with Team Leads to showcase account health, ROI, and performance trends.
• SLA & KPI Accountability: Direct operational responsibility for program delivery; maintain strict oversight to ensure all Key Performance Indicators (SLA response times, quality standards, and contract obligations) established within the SOW are consistently met or exceeded.

2. Operational Excellence & Floor Leadership

• Direct Operational Oversight: Provide first-level escalation management, operational guidance, Subject Matter Expertise (SME), and execution strategy to direct reports and front-line teams.
• Enablement & Tooling: Ensure the supplier team is fully equipped with proper tools, product training, CRM resources, and continuous coaching to drive sales acquisition success.
• Long-Term Strategic Initiatives: Collaborate closely with LinkedIn and supplier personnel to drive key initiatives that contribute to long-term operational excellence, campaign pacing, and process optimization.

3. Lead and Inspire Teams

• Motivate your team of Sales Manager and support areas (QA, BI, Training) to meet and exceed business targets in the ad sales space while ensuring high levels of customer satisfaction.
• Utilize accurate sales forecasting to guide team efforts.

4. Overcome Challenges

• Identify and eliminate internal and external roadblocks, facilitating the team in navigating complexities to seize sales opportunities.

5. Monitor and Improve Performance

• Track team productivity through analysis and KPI achievements.
• Conduct performance reviews and coaching sessions to promote continuous improvement.

6. Client Relationship Management

• Maintain effective and proactive communication with clients, serving as the primary point of escalation.
• Build and foster strong business relationships to address and meet client needs.

7. Cross-Functional Collaboration

• Work closely with various teams to refine and enhance sales processes, ensuring alignment with operational goals and client performance metrics.

You have:

• SOW & Account Governance Experience: 5+ years of sales leadership experience, with proven success acting as a Supplier Operations Lead/Manager managing client-facing Statements of Work (SOWs), MBR/QBR delivery, and contract SLAs in a BPO or outsourced ad sales environment.
• High-Touch Client Relationship Management: Demonstrated capability in client relationship management, setting clear operational expectations, and navigating complex stakeholder dynamics across enterprise clients.
• Operational Oversight & Escalation Handling: Proven ability to manage first-level operational escalations, oversee team tools and training enablement, and drive continuous quality and SLA improvements.
• Ad sales and marketing b2b experience: 2+ years (desirable).
• Education: Bachelor's Degree in Business Administration or a related field.
• Communication Skills: Proficient in English (C1), with exceptional verbal and written communication abilities.
• Sales Methodology Expertise: Strong knowledge of High Performance Selling methodologies, complemented by advanced leadership, coaching, and people management skills.

Location:

Costa Rica- San Jose

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time