Microsoft Teams Customer Engineer (Bilingual English)

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Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent English communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Responsibilities:

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Qualifications:

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Advanced analytical, problem-solving, and decision-making skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Optional Qualifications:

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions.

Relevant Certifications:

• Microsoft Certified: Teams Administrator Associate or other relevant certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate.

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