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Location
In office (Philippines, Makati)
Seniority
Junior · 2+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

People Solutions Generalist I

Job Description

The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives.

Essential Functions/Core Responsibilities

  • Evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management
  • Provide consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation
  • Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary
  • Partner with stakeholders to develop and support proactive Human Resources solutions in alignment with the organization's overall strategies
  • Conducting initial orientation to newly hired or newly promoted employees and other HR learning sessions
  • Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws
  • Collect, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making; develop clear visuals to communicate findings
  • Prepare documentary requirements for HR Partners handling labor-related cases, as necessary
  • Review Human Resources trends in the market and assist with execution of changes and improvements
  • Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization
  • May help facilitate candidate selection processes, as necessary

Candidate Profile

  • 2 - 4 Years of Experience
  • University Degree Preferred
  • Experience with Workday preferred
  • Working knowledge of labor relations
  • Strong communication skills, both written and verbal
  • Proficient Microsoft Office skills
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure in a virtual environment
  • Strong attention to detail

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Bonifacio Global City - Bonifacio One Technology Tower

Language Requirements:

Time Type:

Full time
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