Product Expert

Concentrix • Portuguese • English • 12 months ago
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Location
In office (São Paulo)
Seniority
Senior
Employment
Full-Time
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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

Product Expert

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
  • Prepare quotes, contracts, and RFP/RFI responses
  • Maintain quote documentation with accurate pricing and configurations
  • Maintain sales demonstration tools and applications in support of sales teams
  • Work within a few sources of data/systems to produce an outcome with some variability
  • Practice a moderate level of independent judgement to make decisions
  • Develop and deliver sales presentations and/or trainings in a professional and effective manner
  • Maintain up-to-date awareness of company activities and industry trends
  • Provide consistent follow up on opportunities or inquiries
  • Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
  • Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
  • Identify and summarize moderately complex issues for management review
  • Work with teams and report directly to Support Manager

Location:

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements:

Brazilian Portuguese (Required), English (Required)

Time Type:

Full time

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