Quality Evaluator with German

Concentrix • German: C1 • English: C1 • 5 months ago
Apply now
Similar jobs
1,174,835open jobs
13,798companies
228,726added this week
Browse all
Location
In office (Katowice)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

Quality Evaluator with German

Job Description

The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

Key responsibilities

  • Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
  • Share feedback and insights: Report evaluation results and identify improvement opportunities
  • Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
  • Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
  • Drive continuous improvement: Support quality initiatives, operational improvements, and training needs

What we’re looking for

  • Experience: +1 year in a similar role, ideally in BPO or call center environment
  • Languages: Fluent in German and English (at least C1 level) - both verbal and written.
  • Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
  • Location: Availability to work from our Katowice office

What we offer

  • Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
  • Access to e-learning platforms.
  • Employee Assistance Program (psychological, managerial, legal, and financial counselling).
  • Free language classes.
  • Interesting events, contests, lotteries, and much more.
  • Stable full-time employment based on an employment contract.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German (Required)

Time Type:

Full time2026-11-03
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,174,835 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Katowice
≈ $14k – $35k per year (Estimated) • In office • Full-Time • 2+ years exp • Associate's Degree • Kolkata
Apply
SDET I (TCF) 1 day ago
≈ $6k – $24k per year (Estimated) • In office • Full-Time • 5+ years exp • Hyderabad
Python
SQL
AI/ML
Copilot
DevOps
CI/CD
GitHub
GitHub Actions
QA
Cucumber
Robot Framework
Selenium
Apply
≈ $49k – $123k per year (Estimated) • In office • Full-Time • 5+ years exp • Melbourne
Node JS
Python
SQL
JavaScript
Databases
Amazon Aurora
Frontend
GraphQL
React.js
DevOps
Amazon EC2
Amazon EKS
AWS
AWS Lambda
CloudFormation
Platform Engineering
Kubernetes
Amazon Kinesis
Amazon S3
Analytics
ETL/ELT
Apply
≈ $60k – $142k per year (Estimated) • Remote/Hybrid • Full-Time • 8+ years exp • Melbourne
Python
TypeScript
AI/ML
AI Agents
AWS Bedrock
RAG
LLM Guardrails
DevOps
AWS
AWS Lambda
CI/CD
CloudFormation
Platform Engineering
Terraform
Cybersecurity
PCI DSS
Management
ServiceNow
Marketing
Salesforce
Zendesk
Apply
SR QE 3 days ago
In office • Full-Time • Pasay
Apply
Remote/Hybrid • Full-Time • Katowice
Apply
In office • 1+ year exp • Katowice
Apply
IT Business Analyst 3 days ago
≈ $36k – $79k per year (Estimated) • In office • Full-Time • Katowice
SQL
DevOps
Azure
Management
ServiceNow
Apply
≈ $79k – $133k per year (Estimated) • In office • Full-Time • 10+ years exp • Kraków • Katowice • Bydgoszcz • Warsaw • Łódź
AI/ML
Claude
Claude Code
Copilot
Cursor
DevOps
GitHub
Apply
Remote/Hybrid • Full-Time • 1+ year exp • Bachelor's Degree • Katowice
Analytics
Power BI
Apply
See all jobs
This is one of many
1,174,835 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles