Senior Technical Product Owner

Job Title:

Job Description

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

LOCATION: US- Washington (Preferred) or Texas (On-site)

The Technical Product Owner (TPO) is responsible for defining, prioritizing, and delivering technical product capabilities that align with business goals and engineering realities. This role sits at the intersection of product strategy and technical execution, ensuring that development teams have clear, actionable requirements and that stakeholders understand the technical implications of product decisions. The TPO owns the product backlog, drives the roadmap, and collaborates closely with engineering, architecture, DevOps, and business partners.

Key Responsibilities

Product Strategy & Roadmap

• Translate business objectives and technical constraints into a clear, actionable product roadmap.

• Partner with engineering leads and architects to define long-term technical direction, including modernization, scalability, and performance initiatives.

• Identify opportunities for automation, platform improvements, and technical debt reduction.

Backlog Ownership

• Create, refine, and prioritize user stories, technical stories, and epics.

• Ensure backlog items include clear acceptance criteria, dependencies, and measurable outcomes.

• Balance feature delivery with technical health, security, and infrastructure needs.

Technical Requirements & Architecture Alignment

• Work with architects to ensure product decisions align with enterprise architecture standards.

• Break down complex technical concepts into understandable requirements for stakeholders.

• Support API design, data modeling, integration patterns, and system workflows.

Cross-Functional Collaboration

• Serve as the primary liaison between engineering teams and business stakeholders.

• Facilitate sprint planning, backlog grooming, and release planning.

• Communicate progress, risks, and technical trade-offs to leadership.

Delivery & Execution

• Ensure development teams have clarity on priorities and requirements.

• Validate completed work against acceptance criteria and product goals.

• Monitor product performance, reliability, and operational metrics to inform future improvements.

Governance & Compliance

• Ensure product features meet security, compliance, and regulatory requirements.

• Partner with DevOps/SRE teams to support CI/CD pipelines, observability, and operational readiness.

Required Qualifications

• 3-7 years of experience as a Product Owner, Business Analyst, or Technical Program Manager.

• Strong understanding of software engineering concepts (APIs, microservices, cloud infrastructure, data flows).

• Hands-on experience working in Agile/Scrum environments.

• Ability to translate complex technical topics into clear business language.

• Proficiency with backlog management tools (Jira, Azure DevOps, etc.).

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, GCP).

• Familiarity with DevOps practices (CI/CD, IaC, monitoring, incident management).

• Background in software development or systems engineering.

• Experience with distributed systems, event-driven architectures, or containerization (Docker, Kubernetes).

• Product experience in high-scale or mission-critical environments.

The base salary for this position is $92,250-$125,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/21/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE