Senior Technical Writer (API)

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Technical Writer

Location: Hybrid- Dallas, Texas

We are seeking a Technical Writer to join our remote team in the USA and help shape clear, accurate, and scalable documentation for emerging technical services. In this role, you will enhance Swagger documentation, create comprehensive API and service documentation, and develop visual artifacts that make complex, multi-system solutions easier to understand.

This position plays an important role in supporting migration efforts, partner enablement, and customer onboarding by transforming technical details into documentation that is accessible, actionable, and trusted.

Responsibilities

• Enhance and refine existing Swagger documentation for the API catalog, ensuring accuracy, consistency, and usability.
• Create comprehensive technical documentation for new and emerging services, including API references, implementation guidance, process flows, and supporting materials.
• Develop sequence diagrams, high-level designs, and other technical visuals to explain complex, multi-system service interactions.
• Partner with developers, architects, product teams, and technical stakeholders to gather information and translate it into clear documentation.
• Support technical inquiries from partners, prospects, and internal teams to help enable smooth partner and customer onboarding.
• Document new APIs and services as they launch, ensuring materials are available, accurate, and aligned with evolving capabilities.
• Continuously review, update, and improve documentation as service features, technical requirements, and user needs change.
• Manage multiple documentation priorities in a fast-paced environment while maintaining strong attention to detail and quality.
• Help establish documentation practices that improve clarity, consistency, and scalability across technical content.

Qualifications

• 5+ years of proven experience in technical writing or technical documentation, preferably within software development, API, or developer-focused environments.
• Hands-on experience creating, editing, and maintaining Swagger/OpenAPI documentation.
• Strong ability to understand technical concepts and translate them into clear, user-focused documentation for varied audiences.
• Experience developing sequence diagrams, high-level designs, system flows, or similar technical documentation assets.
• Excellent written and verbal communication skills, with the ability to clarify technical information through collaboration with subject matter experts.
• Strong organizational skills with the ability to manage multiple projects, meet deadlines, and adapt as priorities evolve.
• Detail-oriented approach with a commitment to documentation accuracy, usability, and consistency.
• Prior experience supporting partner onboarding, customer enablement, or technical inquiries is preferred.
• Comfortable working remotely and collaborating across distributed teams.

The base salary range for this position is $92,250 - $105,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is: 09/08/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

#LI-Concentrix

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Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE