Specialist, Customer Acquisition (Mandarin Speaker)

Job Title:

Job Description

• Drive sales to B2B clients as well as partners, resellers, and distributors, acting as the primary first point of contact
• Provide accurate weekly, monthly, and quarterly sales forecasts
• Demonstrate strong product knowledge and technical understanding of services to assess client requirements effectively
• Initiate proactive steps to address customer concerns or roadblocks that may impact satisfaction or product usage
• Manage external competitive pressures and handle objections to retain existing customers and win new business
• Manage a high volume of customer interactions daily via phone and email, with the majority being outbound communication
• Collaborate closely with your team and management to deliver a professional and consistent customer experience
• Maintain and update the customer management system (CRM) to ensure accurate and complete data capture
• Execute sales motions including lead qualification, lead conversion, account health checks, acting as the voice of the customer, and contract renewals
• Work collaboratively within a team environment and report directly to a Sales Manager

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