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Location
In office (Kuala Lumpur)
Seniority
Junior · 2+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Specialist, Technical Sales (Cloud)

Job Description

The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
  • Attend customer meetings and conduct sales presentations to showcase products and services

  • Provide technical expertise to support aggressive sales goals and customer inquiries

  • Prepare and deliver moderately complex technical proposals and presentations for sales support

  • Identify and analyze customer needs to develop strategies that competitively address demands

  • Advise customers and sales teams on technical aspects of products while aligning with their goals

  • Provide training sessions utilizing technical expertise to enhance customer understanding and product use

  • Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction

  • Build relationships with decision-makers at various levels to strengthen stakeholder engagement

Requirements:

  • Malaysian citizen / based in Malaysia

  • Minimum 2 years of experience in cloud-related roles

  • Cloud certification (Azure preferred; AWS/GCP acceptable)

  • Proven closing sales experience

  • Strong understanding of major cloud platforms

  • Good command of English (spoken & written)

  • Ability to explain technical concepts to both technical and non-technical stakeholders

Plus Point:

  • Experience supporting ANZ market

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time

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