Spotify Online Support Advisor with Italian and English

Job Title:

Job Description

Our client helps millions of people to connect to their favorite songs and create a service that people use to discover and enjoy the music and podcasts they love!

Would you like to be a part of a team which supportsone of the biggest companies, that provideslegal music streaming services? You will demonstrateexcellent communication skills and supportthe Premium users of Spotify via emailand chat, on social media, and via thededicated Spotify Community site.

Are you looking to havea flexible working schedule and workfrom homein a friendly and positive work environment where you can develop yourself professionally? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!

What you need to have is:

• Strong communication skills

• Excellent Italian language skills (C1)

• Advanced level of English (B2)

• Work experience in a customer experience center is an advantage

• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)

• Be organized, have decision-making and analytical skills

• Readiness to work on shifts Monday to Sunday

• Team player with a great positive attitude and strong interpersonal skill

• High school education

What do you get from us?

• Competitive salary

• Permanent Work at Home

• Fully paid training

• Medical insurance

• Life insurance

• Performance bonus

• Internet allowance

• Meal vouchers

• Various career development opportunities

• Holiday pay

• Team and Concentrix events

• Getting a free premium account after the 3rd month

Whoarewe?

With280,000 colleaguesallovertheworld, wespecializeincreatingexceptionalcustomerexperiencesanddrivingdigitaltransformationforsomeoftheworld’sbiggestandbestcompanies.

We’refanaticalaboutourdiverseandpassionatepeopleallacrosstheworld. Weembraceallourdifferentcultures, individualities, andpersonalitiesbecausewerecognizethatallourdifferencesmakeusstrongertogether. Concentrixisanequalopportunityemployer, andweprocessapplicantswithoutregardtodisability, race, color, religion, gender, nationalorigin, age, sexualorientation, genderidentityorexpressionoranyothercharacteristic.

Weshowourcolleagueshowimportanttheyarebyshoweringthemwithperks, likea cultureofbelonging; clearpathsforcareerdevelopment; professionalsupport, coachingandmentorshipprograms; performance-basedpay; a globalnetworkoflifelongfriendsandpeers; andmore! (Like, lotsmore.)

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